Nankun Shanju Hot Spring Resort

Nankun Shanju Hot Spring Resort Reviews

Nankun Shanju Hot Spring Resort

Shajing, Longmen, ChinaView Hotel Details
Nankun Shanju Hot Spring Resort
Nankun Shanju Hot Spring ResortNankun Shanju Hot Spring ResortNankun Shanju Hot Spring Resort
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Nankun Shanju Hot Spring Resort Guest Reviews

4.8/5
Excellent
2357 review
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(2357)
Positive reviews(2327)
Reviews with photos/video(840)
Classy environment(628)
Relaxing hot springs(357)
Perfect for kids(197)
Delicious breakfast(185)
Delicious buffet(90)
Has play area for children(36)
Negative reviews(30)
Guest User
Deluxe Double Room
Stayed in Mar 2024
Couples
1 review
3.5/5
Posted on Mar 24, 2024
Decent hotel, a few local restaurants nearby however commute can be bothersome
Response from Property: Thank you for taking the time to share your feedback regarding your stay at our hotel. We are glad that you found the overall experience to be decent and that there were local restaurants available nearby for your convenience.
Choon Siong
Deluxe Room (2 beds)
Stayed in Jan 2024
Friends
1 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Excellent resort, it is probably one of the best resort I stayed before. I reached early, around 5am in the morning, but the lobby reception staff so nice and helpful, she ask me to wait for a while, she can let me check in early. And the next day when I check out, she also give me a local souvenir,,
Response from Property: Dear guests: Hello! Through your evaluation, I can feel that this trip was very warm. Thank you for your recognition of all aspects of the hotel. Because of your encouragement, we will work harder to provide better services for your next visit. Wish you the best at work!
Guest User
Superior Double Room
Stayed in Mar 2024
Family
8 review
3.7/5
Posted on Mar 3, 2024
It’s a great place to get away as a couple or as a family, hot springs are good but not much of a food choice around the hotel.
Guest User
Superior Double Room
Stayed in Feb 2024
Friends
4 review
2.7/5
Posted on Feb 23, 2024
Low level management and service
Response from Property: Dear Guest, Hello! I’m sorry to hear the feedback on our management and service level. We have been striving to improve our service quality and efficiency to meet the needs and expectations of our customers. If you have any specific suggestions or comments, please feel free to contact us through phone, email or online customer service. We will serve you wholeheartedly.
Wing Chi
Superior Double Room
Stayed in Apr 2022
Couples
25 review
3.0/5
Posted on May 4, 2022
Far from city. Hotel room not elegant.
Response from Property: Dear distinguished guest,Thank you for choosing Nankun Hotsprings Resort and take your time from your busy schedule to give us your valuable online comments. I was most disturbed to learn of your disappointments which you have encountered during your recent visit at our property.i.e.Hotel room no elegant.Nankun Hotsprings Resort is located at the southern foot of Nankun Mountain National Forest Park, a national AAAA scenic spot in Huizhou.Please accept our sincere apologies and the inconveniences may have been caused. Also please rest assured that it has been an serious topic discussion with related hotel management members and certain measures have been taken in order to maintain our standards which requested by Hotel management team. your valuable feedback is highly appreciated as it greatly assists us in our continuous strives for maintaining of our product and service standard.Highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future. Sincerely Yours,
Guest User
Superior Double Room
Stayed in Jul 2021
Couples
6 review
4.5/5
Great
Posted on Dec 10, 2021
A great place to enjoy a short getaway. Food options are limited in the area so keep that in mind. There are some interesting attractions about 20+ minutes away by Didi. I would stay here again for sure.
Response from Property: Dear guest,thank you for choosing Nankun Hotsprings Resort and taking time out of your busy schedule to give us your valuable online comments and It really gives us the greatest pleasure to know that you are pleased with our services and facilities and your stay was an enjoyable one at our property.Shanju Chinse Restaurant combining traditional chinese food and health culture with Western food culture, the Resort has sourced from organic food ingredients unique on Nankun Mountain, and served all most delicate Farm style gourmet food with the ingenuity of international chefs to our customers. again highly appreciated for your patronage and we are looking forward to welcoming you back to Nankun Hotsprings Resort in the near future.
🍀Zhaiz🌾
Superior Room (2 beds)
Stayed in Jun 2024
Family
3 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The hotel is very convenient for travel, just a few hundred meters away from the highway exit. The staff's service is excellent, and the rooms are also very good. Each room has an independent hot spring pool on the balcony, so you can enjoy your own hot spring time in the room. The hotel's buffet breakfast is also very good, with rich and delicious varieties...
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Guest User
Superior Double Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 14, 2024
The hotel environment is nice, the service is very good, every service staff will take the initiative to greet each other, check in and add a private butler WeChat, any questions will be answered in time, thank the housekeeper Wang Meijiao for the thoughtful service, and there are specialties sent when leaving the hotel. The children had a lot of fun! Come again next time
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Anonymous User
Superior Room (2 beds)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 9, 2024
It's a few hundred meters from Shajing Expressway, and it will be there soon anyway. The lady at the front desk smiled very nicely and was very polite, and the check-in was very quick. There are really a lot of things to play with outdoors, which is perfect for bringing children! And the photos taken everywhere are beautiful. I like the lobby bar the most. Next to it is the game arcade (free). The children go to play games, and the adults sit and drink tea, chat, and enjoy the children. It's so comfortable. The guest room is also the best I have ever been to Longmen Hot Spring Hotel. The room is very warm, the bed is very comfortable, and there is a warm smell of sunshine. There is also a hot spring pool on the balcony. After checking out, I had a meal in the hotel and encountered weekend games. If the itinerary is not confirmed and I really want to stay one more night, I will come again in the future.
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6/8
Response from Property: Dear user, thank you very much for sharing your accommodation experience on Ctrip. We are glad to know that you are satisfied with the environment and service, and enjoy the comfortable experience of breakfast and room hot spring. We are honored for your mention of beautiful environment, greenery and excellent service. Our team is committed to creating a pleasant resort for guests, so that you can find a moment of peace and relaxation in your busy life.
Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jun 7, 2024
I am generally satisfied with the hotel, both the environment and the service are great. It was cloudy on the day of check-in, but it didn't affect my desire to swim. (I checked the hotel's large swimming pool before the trip, it was awesome) The hotel's buffet breakfast was very satisfying, and it had the characteristics of Cantonese people drinking morning tea. In a word, I will definitely go there next time.
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Guest User
Superior Room (2 beds)
Stayed in Jun 2024
Family
2 review
5.0/5
Outstanding
Posted on Jun 7, 2024
The children like the room very much. They are reluctant to get up from the water pool in the room. It is very pleasant to walk around the Intangible Cultural Heritage Park and breathe fresh air after the rain. There is also a zoo, which is very suitable for taking children out. The buffet breakfast is also very rich. I will come again next time
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Guest User
Deluxe Room (Double Bed) (Building 1)
Stayed in Jun 2024
Family
12 review
5.0/5
Outstanding
Posted on Jun 2, 2024
The room is nice, the environment is quiet and the trees are green. The children can have fun even on rainy days. Comrade Xu Keyuan at the front desk was very patient and polite and helped to arrange check-in. The Chinese restaurant tastes good, much better than the bamboo rice outside. The only drawback is that the breakfast tastes average and can be better.
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6/7
Response from Property: Dear guest: Hello! Thank you very much for choosing Nankun Resort and leaving a 5-point praise! I am very happy to see your affirmation of our employee Xu Keyuan's service. Your satisfaction is the driving force that motivates us to move forward. At the same time, thank you for your valuable suggestions, but it is difficult to satisfy everyone. We will continue to improve and provide more choices for breakfast. I look forward to your visit again and wish you a good mood every day.
Guest User
Deluxe Room (2 beds)
Stayed in May 2024
Family
5 review
5.0/5
Outstanding
Posted on May 24, 2024
Convenient transportation, not far from the highway, the resort is well-equipped, the private pool is great, and it is equipped with disinfectant. The two pools of hot spring water are enough for soaking. The mountain view is very good. The buffet breakfast has many categories. There are food shops on both sides of the road outside the hotel. I recommend the bamboo rice. The hotel also gave local specialties when checking out. The customer service Wang Meijiao provided good service
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6/9
Response from Property: Dear user, thank you very much for sharing your accommodation experience on Ctrip. We are glad to know that you are satisfied with the environment and service, and enjoy the comfortable experience of breakfast and room hot spring. We are honored for the beautiful surrounding environment, greenery and excellent service you mentioned. Our team is committed to creating a pleasant resort for guests, so that you can find a moment of peace and relaxation in your busy life.
Sanwaiwaiwai
Superior Double Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 3, 2024
Very good experience. Baby likes it very much. There is no crowd on May Day. Great service! The buffet breakfast is also very good. There are all kinds of categories and the taste is very good! 👍
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6/7
Response from Property: Dear guest, hello, thank you very much for your praise and affirmation! We are very happy to hear that you and your baby had a pleasant holiday in our hotel, and spoke highly of the service, buffet breakfast and environment. We have always been committed to providing guests with excellent services and high-quality facilities, especially during holidays, we work hard to make preparations in all aspects to ensure that guests can enjoy a comfortable and quiet accommodation experience. Looking forward to your visit again next time!
tommykun
Deluxe Double Room
Stayed in May 2024
Family
14 review
5.0/5
Outstanding
Posted on May 2, 2024
Facilities: Overall very satisfied, it would be better if the hair dryer is replaced with a new one, Hygiene: Very satisfied, Environment: No need to question the environment, you will definitely not be disappointed Service: The service is very good, I originally needed a baby crib, but they delivered the baby crib directly,
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Response from Property: Dear guest, hello, thank you for your feedback! We are glad that you are satisfied with the facilities, hygiene, environment and service. Regarding the hair dryer, we will check and replace the new hair dryer in time to ensure that you have a better experience. At the same time, we will also feedback your suggestions and opinions to the relevant departments to continuously improve our services. Looking forward to your next visit! Thank you again for your support and love, and wish you a happy life!