Guest User
January 7, 2024
Where do i even begin. - The food at the restaurant LOOKS good, but like everything else here, is made to be photographed, while the actual experience feels empty. - The staff is VERY sweet, but seem like they're working at 19 different places. no cohesion or communication. i'm not certain they know who is staying here or for how long, i was asked multiple times during my stay if i was ready to check out. friendliness is nice, but it’s not the same as hospitality. - I unlocked a room with my key but realized i had walked into the wrong room. so - who can get into mine? do all the keys open all the doors? not safe. - The front desk is not actually staffed 24/7, i wasn’t feeling well so called/texted and finally got a response to my room service request 2 hours later. after the restaurant was closed. - Without telling the guests, they power-washed the grounds for hours in the middle of the day - again, prioritizing how the place looks over the guest experience. i understand they have to do this, but I would have loved to know so we could have been away. the volume was well over 100 decibels. for almost 3h. relentless, hearing-damage levels. impossible to work, read, nap, any hotel-type things. - I would have checked out early - was dying to escape the entire hollow charade -- but couldn't find any other availability in the area. i will not be coming back, or recommending. - my room was fine - bright and roomy (for instagram purposes, of course!) - and housekeeping was great.