The Hollywood Grande, Autograph Collection

The interior and exterior atmosphere at night were eerie where it’s not recommended to solo traveller or even couples, hence it’s dangerous to walk around during night time. This hotel is not friendly especially to Asian people, so be careful if you are and the valet service contained a few weird staff that were not friendly in helping out. I feel uncomfortable staying at this hotel and will never stay here again.

Stayed 3ngts bed was good the size of room also good The rooftop has party on weekend

Good hotel nice service very new

Lovely friendly hotel. 20 minute walk to the Dolby centre.

Terrible. Please refund my overcharged amenities charge. I’ve emailed you guys about this and there is radio silence.

Unresolved Theft, Security Gaps, and No Accountability – A Deeply Disturbing Stay We stayed at Thompson Hollywood expecting a safe and reputable Hyatt experience. Instead, our stay resulted in the theft of over $10,000 worth of personal valuables directly from our locked room. Despite promptly reporting the incident, and filing a formal police report, the hotel has taken no meaningful action beyond saying they are “willing to cooperate with authorities.” While management claims that their lock activity records show no unauthorized entries, such records are not infallible. As we’ve noted in our correspondence, master keycards and certain override modes can potentially bypass standard logging protocols. Even the best lock systems are only as secure as their physical and administrative safeguards. We were never shown any audit trail confirming what specific cards accessed our room—and there are known vulnerabilities in many encrypted hotel keycard systems. Most alarming is that there are no security cameras in the hallway outside our room. The hotel says this is to protect guest privacy, but we find that reasoning deeply flawed. Public corridors are not private spaces. Many respected hotels use hallway cameras for exactly this reason—to identify unauthorized access or provide evidence in emergencies. Without such footage, both guests and management are blind to what happens at room doors. The absence of accountability is what troubles us most. There has been no compensation, no sincere apology, and no serious attempt to investigate how our belongings disappeared. The systems may have followed procedure, but the outcome speaks for itself: our valuables were stolen, and the hotel has no explanation. If you're considering staying here, bring your own door camera. That may be your only protection, because this hotel clearly fails to provide the most basic layer of guest safety.

Very nice staffs are working there, good location, very clean and comfortable rooms

We love the hotel’s location as it’s close to popular tourist places. The room was bigger than expected and was cleaned everyday.

excellent staffs,Rooftop waiter Basil limiti,etc room cleaner ,front desk….alll