We read multiple reviews that mentioned subpar service at Zadun, but decided to stay because of our loyalty to Marriott. We’ve never had an unsatisfactory stay at a Ritz Carlton, so surely we figured the reviews were exaggerated, given this was a Reserve property. While the property grounds are beautiful, the negative reviews we read were unfortunately spot on. If your service expectations align with a Courtyard or Fairfield, you’ll be satisfied. But if you’re expecting top tier service, to go along with the top tier prices, you’ll likely leave extremely disappointed. Worse yet, if you have any issues arise during your stay, as we did, you’ll likely leave disgruntled and questioning your loyalty to the brand.