Omni Louisville Hotel

The hotel is very nice the neighborhood is questionable about 2am there were cars doing doughnuts in the intersection . only thing bad about the hotel there was no free wifi , if there was made it very difficult to find.

I am extremely disappointed and dissatisfied with my recent experience at your establishment. My wife and I had planned a much-needed dinner and day spa getaway to escape the stress of our daily lives. However, from the moment we arrived, things began to go wrong. Firstly, despite having made a reservation for a specific room, we were informed at the front desk that we were being "upgraded" due to availability. To a room that I had specifically chosen and paid for the room we had reserved. To make matters worse, when we returned to our room after dinner at Bobs, we discovered that the main shower head was not functioning. This was incredibly frustrating and inconvenient, as we were looking forward to relaxing and refreshing ourselves after a long day. The next morning, our disappointment continued when my wife woke up at 6:30 am feeling extremely ill and proceeded to vomit. We strongly suspect that it was a result of the dinner we had the night before at your establishment. This not only ruined our morning but also raised concerns about the quality and safety of the food served. To add insult to injury, when we finally decided to order room service at 9:00 am, we had to wait until 10:15am to receive our food. And even then, the food was barely warm. This delay and subpar quality further added to our growing frustration and dissatisfaction with our experience. Furthermore, despite having booked an extended stay until 4:00 pm and placing a "do not disturb" sign on our door, we were disturbed by housekeeping service around 11:00 am, reminding us that our check-out time was nearing. This intrusion and lack of respect for our privacy was completely unacceptable. Finally, when I reached out to the front desk to inquire about obtaining a ginger ale for my wife, I was informed that I could either visit the store or contact room service. After waiting for an hour and a half for our food, the last thing I wanted to do was call room service again. Overall, my wife and I had hoped for a relaxing and enjoyable getaway, but instead, we were met with a series of disappointments and frustrations. The issues we encountered, from the room upgrade confusion to the malfunctioning shower, the food delay, the illness, and the lack of respect for our privacy, have left us feeling extremely dissatisfied with our experience. We had expected a much higher level of service and attention to detail from your establishment.

This is a fabulous hotel and has great ambiance! We came here for my husband’s birthday to do the bourbon trails and loved the location, the rooms and the restaurants attached to the hotel. We will definitely be staying here again when we return to Louisville!

It was so disappointing to arrive to the hotel, having planned a girls weekend and they didn’t have service on the pool. I called before booking to ask if the pool was going to be open but they didn’t mention that there was not going to have food or drinks service. I guess I had to read the “small letters” on the webpage.

My stays at Omni Hotel and Resorts are always great! Thank you to the team at Omni Louisville for continuing the trend!

room dated, torn furniture, items missing or not working in bathroom, service in library was dismal, at check in 4of us checked in at same time and all were charged different rates for early check in. Lowest was $20 and highest $85. All had same room type.

Staff throughout were unfriendly. Bathroom toilet seat had urine on it. Lots of dusty areas throughout the room. Very surprised on all accounts.

This place was incredible! We will definitely return when we travel to Louisville!

It was a beautiful hotel. The staff was nice, the valet was ok, we had to get out of the car to get one of them to take our keys. What I wish it could have had: Softer bedding and towels- fabric softener goes a long way. Food served longer, we got there at 10:10 and food stopped at 10. Not having a picture of a guy looking in binoculars in the bathroom. Oh and the toilet seat to be clean, it had something gross and sticky on the seat, we had to clean it off! The bowling alley to allow guests 20 in. We couldn’t do anything because our friend’s daughter, who turns 21 next month, couldn’t come and bowl with us. The lobby was very nice to hang out in and the bar tender did an excellent job! The toilets in the lobby were gross as well.