Fairfield Inn & Suites Louisville Northeast

The property was great. It was very quiet. The staff were awesome. Only problem was the Internet kept going in and out so we didn’t really have much TV time because it kept going in and out and also we couldn’t use the Wi-Fi but other than that it was a great day, I will stay there again

Clean and nice

The bed wasn't the most comfortable but otherwise it stay was good. No liners in the trash cans.

Fantastic stay! Staff is courteous and on top of everything. The room was clean and the bed was really comfortable. The Saturday morning breakfast hit the spot before we left for our cross country meet. Even though this was just a quick overnight stay, we were pleased and will look for rooms here on future trips to Louisville.

Quiet location set away from the freeways, clean room and modern facilities. Decent breakfast.

Wonderful fresh, modern layout and friendly staff. Beautifully decorated. One continuous open, high-ceiling space for check-in desk and breakfast area which included comfortable seating spaces and a see-thru lighted fireplace in the middle of it all which was a cozy spot to enjoy an early morning coffee. Carpeting throughout, including our room appeared new and fresh. Our room was clean, the bed very comfortable and the bathroom well lighted for early morning make/up routines. Lastly the parking lot was well lit and felt safe.

Check in was pleasant and simple. However, we had requested a handicap accessible room knowing that the shower would have hands rails to prevent a fall. We were given a standard room. My wife tried the shower and was very concerned with how slippery the shower floor was. She called the front desk to see if they had an anti-slip, in-shower mat and was told no, but they offered to bring her a couple of cloth bath floor mats to place in the shower. Obviously, that would not have been a safe solution, so we just purchased one ourselves. Also, that evening, we noticed that one of the two clamp assemblies that holds the toilet seat in place was broken loose. After the first use, due to instability, the other assembly broke loose! As it was late, we just dealt with it. The next morning, as we were going out for the day, I stopped by the front desk to inform them and to have it fixed. The desk clerk was more concerned with why we didn't report it the previous evening and commenced to lecture us on the proper procedure to report the next time it happens! As if we would have to report something else. She promised that she would have it fixed. We returned later that evening and it was still broken. I called the front desk and the young man at the immediately came to the room, verified the issue and had it repaired. Lastly, we usually don't spend a lot of time in the room as we are visiting local family, but I will definitely do better research of what type chairs are in the room.