When we arrived the valet and bell hop were on it! Top notch! We were excited for our stay. However, after check in we were disappointed. Our room was on the Honors floor since we are Diamond members, but the lounge isn’t open. Our room was sorely in need of TLC. The ceiling was stained with water marks in several places. We were glad it didn’t rain that night or from the looks of the ceiling we would’ve had water beds. The air conditioning didn’t work properly either. When we returned late from dinner the temp was 74 even though we had left it on 68. It never got below 71 all through the night. That might not matter to everyone but to a woman of a certain age, it’s important to have a cool bedroom. We have stayed here in the past, but judging from 852, the rooms have seen better days and need updating asap. Next time we will probably stay across the street Again, when we check out, the valets were top notch. No complaints with them at all