21C Museum Hotel Louisville

What a disappointment. 2inch gap between the door and the floor allows all the noise from the hallway to come in. HVAC fan buzzed all night long and is so annoying. Placement of light switches to turn on/off the lights are not well placed. Disappointing experience.

I had such a great stay and having the museum to explore was even better. The art was fascinating and was such a great kickstart to my day. The special touches in the rooms were wonderful like a plush robe, dark chocolates, and a Nespresso machine. Proof that is connected to the hotel has amazing food as well. Can’t wait to check out other 21C hotels.

Beautiful! Loved it, super helpful staff.

During our recent stay at 21c Museum Hotel in Louisville, we had some positive experiences but also encountered significant issues that completely marred our visit. On the positive side, the food and cocktails at Proof on Main were fantastic. The staff at the restaurant as well as the the friendly doormen, contributed positively to our stay. We also appreciated the art gallery, a highlight from our previous visit, which once again added a unique touch to our experience. Our room was clean and spacious with a comfortable bed, meeting our expectations. However, upon checking in, we discovered that the perks we were entitled to through our booking with a travel advisor, such as breakfast, property credit, and room upgrade, were not initially applied. The front desk eventually resolved these issues by providing breakfast vouchers and confirming our upgrade, though the lack of initial acknowledgment was disconcerting. Additionally, when we checked out, the property credit was not applied which added our frustration after the experiencing the peculiar situation below. Unfortunately, a troubling incident involving my missing purse from our hotel room overshadowed our stay. Despite our assurances that it was likely taken by accident with the linens, the hotel's handling of the situation was extremely poor. We spent considerable time dealing with the front desk, cancelling credit cards, and worrying about the lost purse, which significantly affected our trip. Although the purse was eventually returned, the staff's reluctance to take responsibility and the persistent issues with our booking perks left us with a negative impression of the 21c Hotel brand. Over a week later, I still have not received a response from management about our experience. We will not be back nor will we recommend 21C to others.

Nice room

Gorgeous rooms and interesting hallway and elevator art.

Was a great fun place to stay

The 21c was, as always, a unique property with an awesome bar/restaurant. The biggest complaint was the noise level from room to room. We could hear people sneezing, snoring, yawning, and simply talking to each other at a normal volume/tone. The walls were PAPER thin…this is not something you would expect for the price of this property. The front desk also did not inform us of some of the perks of the hotel at check-in (coupons, drink specials, etc); we inevitably learned of these through another guest that we happened to meet in the lobby.

Very clean, great spacious room with 20 foot ceilings. The bed was soft and the room was quiet. I really like this place I will definitely stay here again when I’m in Louisville. The location is perfect also. I would skip the bar even though the waiters were great the food was way overpriced for average food. Many great places in walking distance.