debbie_roxanne
September 9, 2024
With the room plus extras (food, drink, spa, activities, etc.) averaging £1,000 a night, plus the very glamorous advertising, this puts a certain level of expectation on the experience when you stay at somewhere like F Zeen, particularly as Lourdas isn’t a dream location… I stayed in a beautiful one bedroom villa, and for me this justified the price. I asked for a quiet room and that’s exactly what I got, just the sound of the sea for company with a great view. Ask for room 211 if like me you value privacy and quiet, and don’t mind being a walk away from the main amenities (and with some steps to climb). I loved the raw, neutral decor, very calming. I loved the pool (especially the jets - amazing pressure!). The sun loungers and rattan bed on the deck were top quality - I loved ordering room service and then sitting outside watching the view whilst I ate. The F Zeen own brand products (hair cleanser, hair elixir, body cleanser, body elixir) were also noticeable for their quality and fragrance. I thought the food was exceptional, I haven’t eaten high-end food like that in Kefalonia before, think Nobu-style trendy plates… I would love to see the raw menu extended, plus offering bitesize desserts for a smaller treat for the health-conscious - the size of the desserts in general seemed a little bit out of proportion compared to the rest of the menu. I felt very comfortable as a solo traveller, the staff were all friendly and welcoming (not stuffy or intimidating as some of these places can be), and I felt at ease sitting on my own at dinner. My room felt very secure - I liked the option to turn on ‘Do Not Disturb’ and ‘Clean’ lights from inside my room. Great app - I like the online chat service and the schedule showing the great range of classes and activities on offer. When you check-in the staff refer you to the map in the app to orient yourself, but it wasn’t very helpful, you have to really magnify it to find what you are looking for - maybe include a video tour, or a guided walk based on your location? It would be good to have one schedule where you can view all the restaurant bookings, classes, spa treatments, etc. you have booked for the day all in one place, rather than in separate areas of the app. Unfortunately the Idor Spa is a bit of an afterthought, which is a real no-no for a high-end retreat. Really sorry, but when you walk in you are greeted with a sewage smell (presumably from being located in the basement of the building?), which I don’t think is intentional! And when you’re having a treatment and trying to relax, you hear all the chatter from reception, even with music on. The spa had got the time wrong with one treatment - they had emailed me saying 4.30pm but had booked it in for 5pm, so I then had to hang around for 30 minutes waiting to start. Treatments were very average - average products with standard application. Consider the prices you are charging for treatments, and visit spas in London to see what kind of experien