Best Hotels near JT Stottmann Fields, Loveland

While I had no problem with the room itself, I feel that the hotel manager could have accommodated me somehow when they double charged my bank card causing me to have issues with my bank. The rep took my card info and later that evening I decided I was going to prolong my stay for another day. To my surprise I looked at my account to see how much I had to spend and noticed that I was double charged and didn't have enough on that card to pay for another day. I had to use a credit card which I didn't want to do. Since it was Friday that $91.00 extra that they took out wouldn't be refunded until the next business day which would be late Monday. In the meantime I had other transactions go through causing my account to be overdrawn. After speaking to the manager all he said was it depends on my bank when those funds would be refunded. I thought that was poor customer service because if my card wasn't double charged I wouldn't have to wait for the bank to do anything. The hotel acted as if it wasn't nothing but I couldn't use my ATM card until those funds were transferred back into my account which was very inconvenient. Every time I visit this hotel something goes wrong. The last time I paid for a room maintenance came to my room acting as if I shouldn't be there and I had to speak to the manager to clear it up. It seems like some very incompetent people running this hotel.

It is a great hotel!

The room is clean and the service is very good

I just returned from a week in Milford, Ohio and our team lodged at this hotel. My hotel room was very clean and spacious and I was happy to see that it had the necessary amenities that are often missing in more expensive hotels (mini-fridge, microwave, coffee maker, safe, etc.). The bathroom mirror provided excellent lighting and the shower's water pressure was PERFECT (if you have thick hair, then you know!). All in all, we were very pleased with almost every part of our stay here, but it's the super-friendly and helpful employees that really merited this 5-star rating! From the moment we arrived, we felt completely welcome, and the staff was always friendly and helpful to us. But here's what really impressed me: My teenage daughter was traveling with us and she had brought her Nintendo DS for relaxing in the evenings. Well, our flight out of Cincinnati was super-early and we had to be up at 2:30 AM to pack up and leave. In her groggy state, my daughter accidentally left her DS lying on her bed! We didn't realize it until we were almost 30 minutes from the hotel, and since we had a plane to catch, we couldn't afford to turn back. We called the hotel and they immediately went to our room and retrieved the game device and put it in safekeeping until we could work out the shipping. My daughter's DS arrived yesterday in perfect condition and I am MOST grateful to everyone who helped us with this! They all deserve a shout-out because their customer service exceeds the service of MANY of the upscale hotels I've stayed at in the past (no lie; I could tell you some stories). I hope to return to Milford again one day and I absolutely will make a point of staying here! PROS -- *Amazing hotel staff! Super friendly and so helpful! *Clean, spacious rooms *Perfect location with many nearby conveniences CONS -- *The only real negative I have to mention is the breakfast. It's not the worst I've ever had, but it's not the greatest. Honestly, I would have preferred less selection and just doing the basics better, but they are trying! Thankfully, breakfast is not a deal-breaker for me and I would 100% stay here again. (Besides, there's a breakfast restaurant right next door!)

The service was good and the hotel looks really good. Hotel amenities are great. I didn’t try the food but the eating area was very clean. The room was spacious but not handicapped as requested. No handicap rails around the toilet which made it very hard to use the bathroom. The room needs a good cleaning too. The walls have spots on them and sticker residue is on the headboard. (You can tell a child loved their heart shaped stickers 🙂)

The facilities are very new.