Extended Stay America Select Suites - Loveland

Room clean

Both front desk clerks (Dave and I can't remember her name) were both very friendly and professional. They made our daughter's stay very enjoyable. We appreciated the security procedures of your hotel.

Staff were great

First room was not clean asked to be switched second room smelt terrible like pet urine, floor was so sticky, had to go buy my own cleaning g products to feel comfortable. TheN found 3 roaches in the bed!

Once we arrived and got checked in, we were given a room that had not been cleaned after it's last use. It was the first time this has ever happened for me at a hotel. We were trying to get to a concert on time and this created such a delay that we were not able to get dinner before the show. The internet did not work (presumably because the wi-fi password was linked to the first room). There also was not any shampoo or conditioner.

The late check in process is ridiculous. They close the front desk and you're expected to know that you need to pick up the phone on the wall to ask the attendant to come out of hiding.

While the room was clean, the condition was “tired” and in need of a deep clean, paint and repair. Same with common areas - giant stains on the hall carpets, gouges on the walls and general need of a fresh coat of paint.

The wallin one of the corners was filthy. When the air conditioner unit kicked on, 3 baby roaches came out. Absolutely disgusting. We left immediately.

Chose this property due to both the price and proximity to my business reason for traveling to Loveland. My advice is to pay more for another hotel if you're looking to stay in this area. This property is described as an "aparthotel." I didn't think that was something to be wary of. Wrong. The housekeepers are doing their job to the best of their ability, but the property is in questionable condition. The bathroom sink stopped up and the toilet ran constantly. The security door to enter the building with your key card, right next to the front desk, did not work. You'd stand there trying to put your key card in 50 different ways before it'd work or the front desk attendant had to come around and open the door for you. We had to resort to walking around to the back or side of the building to get in. There's a large deep pothole in the road leading up to the hotel, Clydesdale and Peralta, which you can see right on Google maps. We tried to walk our dog on the sidewalk in front of the hotel but it's blocked by an overgrown evergreen type of tree whose branches have grown out and blocked the walking path. The crowning glory happened the morning we were due to check out when our truck, parked in the lot by the front desk, was broken into at 9am in the morning in broad daylight. No security cameras. And the response by the desk staff, general manager and district manager was "not our problem and not our fault." In other words, customer service is not a thing here.