Residence Inn Grand Rapids Airport

Our room was clean, comfortable and quiet, and the staff was amazing! Jeremiah at the front desk was so friendly and welcoming it was like greeting a friend every day. Kim did a fantastic job keeping the breakfast buffet full and spotlessly clean. Housekeeping and the pool maintenance guy were also super nice. Great variety of hot breakfast options along with plant-based milk options. There's a small basketball court and walking path outside which is a nice alternative to the workout room. Other reviewers commented about the pool being cold, but it's probably around 82-84 degrees which is typical of public pools used by lap swimmers. It's "refreshing" for recreational swimmers but fine once you get used to it. Beware of the driveway entrance directions from Google maps, there is no left turn allowed there. If you're coming from that direction, turn at the light by the furniture store instead and use the frontage road. The only reason I'm not giving 5 stars overall is because the pool deck wasn't entirely clean, the same bits of rubber sat there for a couple of days. We also fished an earring back off the bottom of the pool after stepping on it.

Guest is the best customer service representative for that company . He was thorough and kind and seem like you really cared. Room was spacious and the kids had a blast.

Mario was very accommodating and friendly. Great location with all the comforts of home.

I booked a room here for a last-minute trip to Grand Rapids with my two granddaughters. What a pleasant experience all around! The hotel was extremely clean, the pool was just right after a day at the zoo and the outdoor patio with comfortable furniture and a firepit were perfect! We even played a quick round of basketball on their small court; the desk receptionist gave the girls a basketball to use! The breakfast bar had a nice variety and the server/hostess was very attentive to the room of guests. The entire staff was kind, pleasant and helpful. They all went out of their way to make us feel welcome! I've stayed at a lot of hotels, and the Staff here is at the top of the list for hospitality!!

Never was able to check in. No staff to allow us entrance into the hotel no one would answer the phone.

This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.

Staff at check in was fabulous. Breakfast perfect. Bery clean and great suite.

Friendly staff, clean room w/ plenty of space.