Charlotte P
August 31, 2024
We just got back from a lovely couples break at South Lodge Hotel and Spa. We really loved the Spa facilities and setting, but unfortunately this was not matched in the hotel. There were a few small in instances at the hotel which could have improved the stay. For example: - In the room, the plug socket next to my bed did not work, and neither did two jets in the shower. - When calling guest services from the room, they did not pick up after ringing for a long time. When I did get through, I asked if they could help me source a comb as I had forgotten to pack my hairbrush, however they said they could not help me with my request. - We had asked for milk with our tea at breakfast, but the restaurant explained that they were dairy free and could not accommodate our request as they could only bring us non dairy alternatives. These incidents did not ruin the stay, but it was clear that the service offered in the hotel was not the same standard as we have previously experienced in other Exclusive hotels, such as Pennyhill Park.