Guest User
August 16, 2023
We two have a teenage child and usually book a standard room. Because I know that some hotels don’t care about children, some require additional payment, and some will upgrade the room for free. In order to avoid disputes, the three of us went to the front desk together in the morning and clearly informed the three of us that we needed a standard room. We asked if there would be an extra charge for breakfast and wanted to arrange a room not facing the street. Can we place an order on Ctrip? After approval, we opened the webpage and agreed. After confirmation at the front desk, I placed an order for a non-cancellable standard room.
When we checked in at night, the boss said that there were too many of us, so we explained the situation to him. The front desk guy was right next to us, and he admitted what happened in the morning but was trying to help the boss. The boss said, "Don't you know the rules?" "That's what he (the front desk) said, not me."
In the end, we paid nearly twice the price of a standard room and upgraded to a triple room facing the street.
Of course, what made our experience very bad was not just the back-and-forth, lack of integrity, and raking in the towel. The hotel facilities were old, the sheets were yellow, and even though we took off our shoes to enter the room, the hygiene was poor. There was dust visible to the naked eye, and the corridors were mopped in the morning. , there are a lot of water stains, it is slippery, and it is not suitable for bare feet at all.
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