Because the service I experienced on the first day was very good, I decided to book the trip to Guangxi Waterfall on the second day at the hotel. Considering that there might be a slight delay on the way back, I asked if the check-out could be delayed a little, half an hour to an hour. The customer service was about to help me check the room status, and a customer service named CHANNALY next to him suddenly interrupted and said that the room was full and the check-out could not be delayed. This customer service was not the customer service I communicated with, and he refused directly without checking the room status. The screenshot of the room status showed that this customer service had poor service awareness, and his attitude also destroyed the overall good impression I had accumulated of the hotel. I hope this customer service can improve his professional quality.
Original TextTranslation provided by Google