Me and my girlfriend booked a room for 6 days. She chose this resort because it was not far from her residence and across the street from Kamay ni Hesus. What do you expect during a pandemic? When we entered the room, it was not maintained, clean or even prepared for guests. However, there was a welcome card on a table with me and my girlfriend's name written on it. This told me that staff had entered the room prior to our arrival. The refrigerator was not plugged in, the TV was not working properly; had to unplug it and plug it back in the electrical outlet to turn it on, the room was dusty, dirty, had fly wings on the furniture and reeked an odor of YUCK! Now when I complained, the staff was very attentive and sent a cleaning crew there ASAP but this should have been done prior to any guest arrival. So me and the misses took a tour of the resort and it was run-downed. It was not kept up to par as a resort should be in my opinion. The best part of the resort was the pool/bar area. There were many people coming and going; I guest for a quick getaway. I wont mention zip-lining and/kayaking, ahem. It rained for two days, therefore, we couldnt swim and afterwards, staff drained the pools. So me and the misses found a small recreation area that had billiards and a ping pong table and made the best of it. The next day we returned to play billiards and the balls, and pool sticks were gone. What a way to treat the guests, who could not use the pool. I didnt even complain to staff, I was so happy to be in the company of my girlfriend and spend quality time with her. Now, were both scratching from rashes on our skin. WTF!!! OH by the way, the resort had a safe and telephone in the room that did not work.
Excellent
51 Reviews