Guest User
September 15, 2023
I wrote directly to the management about a price offer. Finally Sara reduced the price to €150 for us as we only needed the room just to sleep. But a very strange behaviour came from the same Sara who replied: "I can't also interact anymore by email or phone." What sort of business does this? Well, Riccardo the general manager wrote an email to defend Sara's strange behaviour by saying that Sara to reply emails like mine - eho asks for discounts "is not part of her (Sara's) guest relations responsibilities. And Sara is the manager! Wow! I replied back to say that I'm happy with the price sent by Sara but he ignored me completely. With such a lack of customer approach, I don't know how they can stay on the market. Avoid this villa, management has no idea what a professional customer care really means. Shame Sara, shame Riccardo..