DoubleTree by Hilton Damai Laut Resort

Stay there for 3d2n. one of the best hotel i've stayed. my 3y son loves the pool and the beach. the beach is so beautiful and clean. breakfast needs to come early because school holiday, please consider include dinner during your booking because the place is very far from the town. overall i will repeat this hotel again

I recently stayed at DoubleTree by Hilton Damai Laut Resort to celebrate a special anniversary, but unfortunately, the experience did not meet my expectations. Upon arriving at 3:00 PM, I had to wait in a very long queue for check-in and only received my room key at approximately 3:40 PM. After entering the room, I noticed that the anniversary decorations I had requested were in place, but the cake, chocolates, and fruit platter that I had paid for were not provided. As this was intended to be a surprise for my husband, it was quite disappointing. What was even more frustrating was that no one informed me that these items were not yet ready. I had to call and follow up myself to check on their status. The cake and other items only arrived more than an hour later, which significantly reduced the excitement and impact of the surprise. I was also surprised to find that the minibar fridge was completely empty, with no canned drinks or refreshments available. Considering the room rate was approximately RM1,200 per night, I expected more than just complimentary bottled water. The room was advertised as having a king-size bed, but it felt smaller than expected. In addition, the dinner buffet pricing for children was quite expensive at RM50 per child. My children are 8 and 10 years old and, like most children their age, they eat only small portions and usually only one or two dishes. The breakfast charges for children were also relatively high, making the overall dining cost difficult to justify for young children. To make matters worse, the cashier accidentally charged my children's dinner twice. Although the duplicate charge was voided, I was informed that the refund process could take between 7 and 14 weeks. This seems like an excessively long waiting period for a billing error made by the hotel. Overall, this stay was disappointing and frustrating. I had expected a smooth and memorable experience for such a special occasion, but several service shortcomings negatively affected our celebration. I hope the management will review these issues and make improvements to enhance the guest experience in the future.

Found cockroach droppings on the floor and the bathroom floor was sandy when we checked in. The breakfast selection was also very limited. We were enjoyed our stay but hopefully the hotel will make necessary improvement.

Best hotel. But the location is far from shop. Better buy your need before arrived in hotel.

Had a really pleasant stay at DoubleTree by Hilton Damai Laut Resort. Excellent pool and nice beach area — 1 day was definitely not enough! Customer service was very good, and the staff even contacted us via WhatsApp to ensure we had a comfortable stay. Great facilities for families including kids club, spa, and gym. A few minor cons: no bathtub even in the Executive Room, and the resort is a bit far from the city. Would be even better if the hotel offered their own beach activities and Pangkor Island tour/transport services instead of third party. Overall, a relaxing and enjoyable stay!

We had a wonderful birthday staycation for my husband and daughter! The splash pool was big enough for everyone—even though it was a bit crowded over the weekend, we could still enjoy it comfortably. We were also pleasantly surprised by all the complimentary treats: warm cookies at check-in, birthday decorations in our room, even a birthday cake slice! There were so many fun activities available at the hotel that we didn’t even feel the need to go out. We’ll definitely be back for another staycation. Thank you, Hilton, for making our celebration so special!

Kids friendly hotel. Very Peaceful hotel. For breakfast variety of food available but the taste moderate.

Check in delayed for hours and it could be improved. Foods and facilities all are good.

Everything was great with awesome hospitality. Just need improvement for the food variety of the breakfast buffet + more local menu would be better !