Our flight was cancelled, so we booked a room at the Sadie Best Western Hotel in Luton. We had an amazing experience in this hotel, the food was delicious! The room was very nice and clean! The staff was very friendly! We would like to say again a huge ``Thank you` `for Vish (customer service) who was extremely nice, friendly and helpful with every problem we had... also he was very friendly and patient with our daughter :) For us, he is the best customer service manager of the year! Well done! We highly recommend this hotel!! See you soon! Julia & Lara & Thomas