Jl. Kantor DPRD Baru, Bukit Mambual, Luwuk Selatan, Banggai Regency, Central Sulawesi, 94716, IndonesiaView Hotel Details
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Swiss-Belinn Luwuk Guest Reviews
4.1/5
Very Good
46 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.1
Amenities3.9
Service4.1
Cleanliness4.2
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All reviews(46)
Positive reviews(44)
Reviews with photos/video(18)
Awesome stay(9)
Friendly staff(8)
Clean and tidy(5)
Negative reviews(2)
Rose Ann
Deluxe Double Room with Garden View
Stayed in Feb 2025
Couples
5 review
4.0/5
Very Good
Posted on Feb 26, 2025
Since 2017, the Swiss-Belinn Luwuk is the place we always stay whenever we are in Luwuk.
We are always welcomed very pleasantly every time we come back.. The staff are always very friendly and helpful. From the receptionist Yunia, to Rini, Sherley, Rheza and specially ELL who are always smiling and attentive, in the restaurant at the buffet breakfast (which is plentiful and has good variety)
The only downside was some of the food quality from the "a la carte menu" in the restaurant in the evening and how long it took to produce the food.
For example it took 40 minutes to an hour to make Nasi Goreng. I also ordered a whole fish on two occasions and it almost inedible.
The rooms are still well appointed. With comfortable beds and good bathrooms.
Overall, if I am visiting Luwuk I will continue to stay at the Swissbel.
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FAHOKA
Deluxe Double Room with Garden View
Stayed in Sep 2024
Travel with friends
145 review
3.5/5
Posted on Sep 5, 2024
Far from the town, hard to book car. Have gym and swimming pool. Near snorkling area - its very clean and clear.
Response from Property: Dear Valued guest,Thank you for your feedback! We're glad you enjoyed the gym, pool, and nearby snorkeling area with its clean and clear waters. We hope to welcome you back soon!Best regards,Heykal D. SyariefGeneral Manager - Swiss-belinn Luwuk
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Moda C
Deluxe Twin Room with Garden View
Stayed in May 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on May 13, 2024
My stay was great and comfortable. WiFi, AC, hot showers, and facilities worked well. The bed was comfortable. The view was beautiful from the lobby. 10 mins away to the city centre by scooter, which was fine
Response from Property: Dear Mr. Moda C, Warmest Greetings from Swiss-Belinn Luwuk ! Thank you so much for taking the time, to leave your rating and review for us. We glad to know that you are enjoy staying with us.We look forward to welcoming you back.Best Regards, Management
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Anonymous User
Deluxe Twin Room with Garden View
Stayed in Jul 2024
Travel with friends
37 review
5.0/5
Outstanding
Posted on Jul 10, 2024
Nice ambience and highly recommended when staying in Luwuk.
Response from Property: Dear valued guest,Thank you very much for your positive feedback. We are delighted to hear that you enjoyed the nice ambience of our hotel and that you highly recommend us for stays in Luwuk.Your satisfaction is our top priority, and we are pleased to know that we were able to meet your expectations. We look forward to welcoming you back to Swiss-Belinn Luwuk in the future for another pleasant stay.Thank you for choosing our hotel and for sharing your positive experience.Best regards,Management Swiss-belinn Luwuk
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Ani & Sean
Deluxe Double Room with Garden View
Stayed in Oct 2023
Couples
4 review
5.0/5
Outstanding
Posted on Oct 13, 2023
Nice clean and well equipped hotel
Response from Property: Dear Ani & Sean,Warm Greetings from Swiss-Belinn LuwukThank you so much for taking the time to leave your review to our Hotel.We are very delighted to look at your comments at our Trip.com page and happy to hear that you enjoyed during stay at Swiss-Belinn Luwuk.I hope we will welcome you again in the near future, and please do not hesitate to contact us prior your arrival should you have any special requirements.Best RegardsFront Office Manager
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Zhul
Deluxe Double Room with Garden View
Stayed in Oct 2023
Booked for others
1 review
5.0/5
Outstanding
Posted on Nov 22, 2023
Nyaman
Response from Property: Dear Zhul,
Warm greetings from Swiss-Belinn Luwuk...
Thank you for sharing your interesting ratings and reviews regarding our services.
See you on your next visit.
Regards,
Management
Edward Pang
Deluxe Twin Room with Garden View
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 17, 2024
Good hotel
Response from Property: Dear Mr. Edward Pang,Warmest Greetings from Swiss-Belinn Luwuk ! Thank you so much for taking the time, to leave your rating and review for us. We glad to know that you are enjoy staying with us. We look forward to welcoming you back soon. Best Regards, Management Swiss-belinn Luwuk
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sancao13
Deluxe Twin Room with Pool View
Stayed in Dec 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Dec 12, 2024
The room is clean, the food and drinks in the restaurant are OK, there is a swimming pool, and the staff are polite. This is the best hotel in the area at present, and you may consider staying there again in the future.
Original TextTranslated by Google
Response from Property: Dear Sancao13,Thank you for your review! We're glad to hear you found the rooms clean and enjoyed the food and drinks in our restaurant. It's great that you appreciated the pool and the courteous service from our staff. We're honored to be considered the best hotel in the area and look forward to welcoming you back in the future! Best regards,Heykal D. SyariefGeneral Manager, Swiss-Belinn Luwuk
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Anysia
Deluxe Twin Room with Pool View
Stayed in Sep 2024
Family
14 review
4.7/5
Amazing
Posted on Sep 7, 2024
The hotel and the service are impeccable!
The breakfast was delicious and the masseuse is professional!
I recommend
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your wonderful review! We're thrilled to hear that you enjoyed your stay, especially the breakfast and the professional massage service. Your recommendation means a lot to us, and we can't wait to welcome you back for another impeccable experience!Best regards,Heykal D. SyariefGeneral Manager - Swiss-belinn Luwuk
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FRANCKYZMAGIC
Deluxe Double Room with Garden View
Stayed in Dec 2024
Couples
9 review
2.2/5
Posted on Dec 28, 2024
Arrived at 3:15 pm the room was still not ready despite a check in at 2 pm
Hotel far from a store, dirty pool water (very cloudy)
The service at Barelo is really bad.
But hey for the price it's ok
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Guest User
Villa
Stayed in May 2024
Couples
1 review
2.2/5
Posted on May 5, 2024
booked a luxury villa. but is disgusting and unacceptable. curtains hang half over the windows. hair in pits and bath. swimming pool steps broken.
Original TextTranslated by Google
Response from Property: Dear Mr. Valued Guest,Warmest greeting from Swiss-belinn Luwuk.Thank you so much for taking time to share your experience during stay with us. We regret to know that you have issue with cleanliness, we already take note your issues and ensure it will not happen again in the future.Once again, thank you so much and we are looking forward to welcome you back again soon.Best regards,Management
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Guest User
Deluxe Twin Room with Pool View
Stayed in Apr 2024
Business travelers
19 review
4.5/5
Great
Posted on Apr 25, 2024
The hotel environment and service are OK. The best sea view is mostly reserved for the public area. However, the facilities are a bit old.
Original TextTranslated by Google
Response from Property: Dear valued guest,Thank you for choosing Swiss-belinn Luwuk for your destination during in Luwuk.We are very delighted to know that you are satisfy with our service and environment during stay with us. Once again, thank you for your review and we are looking forward to welcome you back at soonest.Yours sincerely,Management
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Anke
Deluxe Double Room with Garden View
Stayed in Jul 2024
Couples
6 review
4.2/5
Very Good
Posted on Aug 2, 2024
We stayed in the hotel for one night while passing through. The comfort of the bed was definitely a positive. Overall, the room and the service were very good. Drivers to the city, etc. were ordered. However, there were also misunderstandings regarding the shuttle. The staff's English was sometimes very difficult to understand.
We found the restaurant below average. A lot of it was sold out and this could not be clarified in advance. The waiter tried very hard, but had to ask for each new choice. The food itself was also mediocre.
The spa area was below average. The staff tried very hard, but the massage room was not inviting to relax and was poorly designed. The shower in the room dripped the whole time. The fitness center was OK because there were lots of dumbbells. Both were rather out of the way. The pool was nice. However, the showers by the pool were broken.
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Original TextTranslated by Google
Response from Property: Dear Valued guest,Thank you for your feedback. We're glad to hear that you found the bed comfortable and appreciated the room and service overall. We apologize for the misunderstandings regarding the shuttle and the challenges with staff communication. We're sorry to hear that the restaurant and spa did not meet your expectations and will address these issues with our team. We appreciate your detailed comments, as they help us improve our services and facilities. Thank you for staying with us, and we hope to provide a better experience for you in the future.Best regards,Management Swiss-belinn Luwuk
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Gérald LESOURD
Deluxe Double Room with Garden View
Stayed in Jan 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 23, 2024
Large, spacious and luxurious. Professional and warm welcome. Fast service. Large comfortable room with everything you need. Room cleaned every day.
Room with terrace and incredible sea view. Very generous and delicious unlimited continental breakfast. Clean and pleasant swimming pool with incredible view of the ocean.
The staff is very professional and takes great care of their customers. . In addition, Luwuk is a magnificent city to discover. Numerous Tiare flowers with sweet floral scents border the swimming pool.
Wireless
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Original TextTranslated by Google
Response from Property: Dear Mr/Mrs Guest User,Warm greetings from Swiss-Belinn Luwuk...Thank you for sharing your interesting ratings and reviews regarding our services.See you on your next visit.Regards,Management
Guest User
Deluxe Double Room with Garden View
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 16, 2024
Good service, complete facilities, receptionist and other waiters are fast, hopefully we can come back another time
Original TextTranslated by Google
Response from Property: Kepada tamu yang terhormat,Salam hangat dari Swiss-Belinn Luwuk..Terima kasih atas rating dan ulasan positif yang diberikan khususnya mengenai pelayanan serta fasilitas selama Anda menginap bersama kami.Terima kasih dan sampai jumpa lagi di kunjungan yang berikutnya.Salam hangat,Manajemen