Crafted by the world's top hotel design firm WATG with 90 elegant suites, 37 well-appointed garden villas and the head-of-state presidential residence, Imperial Springs is among the top resorts in the world with unique oriental landscape, offering super-modern butler service and ultimate privacy and comfort. A team of 800 service staffs, each trained by the International Butler Academy of France, provides meticulous service around the clock. Enjoy an exclusive and magical vacation here with our professional security team and presidential security facilities.
"1. First, the ambiance: quiet, secluded, and peaceful. Even the basic room types are very spacious, and all the toiletries and amenities are top-tier brands. The room was spotless, and the insect repellent measures were very effective. The balcony is large, and the high ceilings give a sense of openness. Thanks to the hotel's expansive grounds, the mountains surrounding the balcony are breathtaking.
2. Dining: All the restaurants met our expectations. The Chinese, Western, and bar options each had their unique charm. The service was excellent, and crucially, the kitchens were spotlessly clean and transparent. The dishes showcased the original flavors, without excessive additives. Breakfast was varied, and we could scan a QR code to order personalized items. The service at all the restaurants was a big plus.
3. Hot Springs: The hot springs are a must-try. The six pools were exquisite, clear, and sparkling. Someone was always on hand to offer ginger tea. By booking in advance and avoiding peak times, we practically had the place to ourselves. The changing rooms were dry and odor-free, and we even spotted little squirrels. We didn't try the swimming pool this time, but it looked large and the water quality seemed good.
4. Because the hotel has a limited number of rooms overall, it never felt crowded, whether at the restaurants or the recreational facilities, even during holidays. I especially want to commend and thank the staff who operate the golf carts. What seems like repetitive and tedious work, they managed to perform with smiles, courtesy, and enthusiasm during a holiday period – that's truly commendable.
5. The entire hotel is well-maintained. The fixtures, elevator, and internal roads all show signs of enduring the test of time. It's not one of those trendy, 'Instagrammable' hotels known for wide-angle industrial-style photos.
6. A minor flaw (personal opinion): When discussing our basic room requirements with Trip.com in advance, they were all met. However, when I asked about a potential upgrade if the room status allowed, there was a somewhat forced emphasis on the price difference and standard rhetoric. While they were just following protocol, it felt a bit stiff. In contrast, the front desk manager who checked us in (I forgot her name, but it was around noon on September 30th) was generous and enthusiastic in introducing the resort and offering recommendations for tours. She made a great first impression.
This stay allowed me to experience a sense of escaping the hustle and bustle. You don't have to actively seek seclusion to relax here; it's simply less crowded, clean, and spacious. Traveling during off-peak times with a package deal also offered good value for money."