Kendall9702
May 11, 2024
Stayed for a work event in nearby Thornbury, hotel was well situated for the venue and good value. On arrival the hotel looks great from the outside, plenty of parking and it was very quiet anyway. Communal areas are well presented and we were checked in by a lovely lady who gave us a very warm welcome. Rooms are clean but very dated, the excellent staff in the hotel are being let down a bit here by head office as they definitely need some investment. Decor and fittings look very tired but room was clean, comfortable and quiet so definitely could have been worse. Take your own hairdryer as the one in the room was awful, on a very short telephone cord and you have to keep your finger on the button all the time to keep it working. It was like arms day every day!! On site restaurant is a Marco Pierre White, standard of food and service was outstanding, so much so that, even though we had planned to venture out, we ended up eating here every night and it was excellent on each occasion. Staff went above and beyond for us and I was very impressed. Such good customer service is rare in this day and age so I was very pleased.