The Old Mill

The room was perfect as were the various snugs and restaurant areas..Staff were attentive without being annoying and they all did their jobs with a smile..They are a real asset to this business. Evening meal (Duck) was the best 'pub' meal we've eaten in a while, very simple but really well cooked and presented.

Veggie/Vegan options poor. We asked about the vegan burger and we’re told it wasn’t home made so probably from the freezer. So opted for a sharing platter which was fine. Location and service was good but unless you enjoy paying £14.50 for a glass of Sauvignon Blanc best avoided.

The hotel, building and accommodation are amazing, full of character with sympathetic renovation, make it a unique site. Our Room had a really comfortable bed and the room was a good size for a couple The only issue we’ve got with the Hotel was the somewhat irregular quality of the food. The first day we were there we had lunch, which quite honestly was really not very good and the first breakfast there was a big disappointment, dry badly presented. However, on the second day, when we had dinner from the three course menu, it was excellent really well presented very tasty as sitting those surrounds made it a joy. This morning, the breakfast we had before we checked out, was also well presented very tasty. Overall a very pleasing stay at the hotel which considering the problems at the Hotels facing due to excessive floods caused by the heavy thunderstorms.. The stuff without exception were very pleasant to you and communicated very well with their customers

We're old hands at another pub in the Uphams/Charming Bedrooms chain so we thought we'd give this one a go. We spent two nights here (Mon-Wed) in March. We stayed in the separate Miller's House (about thirty yards up a slope from the main hotel, a seventies-ish building) in a Comfy Double. The room was certainly that, especially the big bed; it was very warm, to the point that we turned the heating off. Good shower too. Only downside were the rather poor windows which were old and need replacing. The grounds are really interesting, areas grouped around the mill streams and formerly used for weddings, apparently. Curious sculptures abound, from buxom females to Star Wars. It must be lovely in fine weather - wet when we were there. Unfortunately the road outside the hotel is quite narrow and busy and has no pavements, so it isn't easy to walk out from. The bar and restaurant areas are really nicely done out. We dined there both evenings and sat next to an open fire set inside an old millstone. The food isn't cheap but was very tasty. They have local gins and the cask beer has come a mile from the Monkey Brewhouse (also worth a visit!). Breakfast was quite extensive, lots of choice and flexibility, and nicely presented. We found the staff excellent, and a special mention is necessary for Libby, who checked us in, took us to our room, served our drinks, gave us loads of info about the hotel and the area, and did everything cheerfully and enthusiastically. Value her!!

Wow….what can I say. We booked a fantastic 2 night stay on a deal and we were treated to a complimentary upgrade to a suite! A lovely Super-King bed, lounge and a huge bathroom with a roll-top bath. The staff were really attentive and looked after us well including bringing us dinner to the room so we could watch the rugby! Breakfast was plentiful and a huge variety. This was our second visit, but it will definitely not be our last!

We visited the Old Mill on Sunday 03 March for Sunday Lunch following several previous wonderful visits. Sadly, on this ocassion the service was nowhere near their usual standards. However there were some positives. After providing feedback on our experience by email, I received a call from Sydney who had taken the time to read and digest my feedback thoroughly. She advised me that she had taken measures to ensure similar experiences would not be repeated and went out of her way to provide us with a satisfactory resolution. Her empathy and kindness really did turned a disappointing experience into a positive one and we look forward to returning soon to hopefully receive the level of service we know they usually deliver and sample wonderfully cooked food. Everyone has an 'off day' what is important is the care and dedication to want to put things right! Thank you again! 🙂

Very happy stay - room , supper , breakfast and staff all lovely - thank you and a very merry Christmas 😀

Everything about this place is absolutely wonderful! Thank you!

From the welcome by professional and helpful Staff to the Check out from the same our stay was first class. The high quality of Customer Service shone through. Our Room was very comfortable and relaxing. Service at our meal in the evening very good. Nothing was too much trouble and we would not hesitate to recommend.