Quality Inn Meadowlands

Booked a 3 night stay and only stayed 1 night. Hallways smelled of must and mold and so did the room. Carpet in room stained, wallpaper coming down and bed comforter had a black mark on it. This was our second room because our first room the refrigerator didn’t work. This hotel is probably booked by the hour if you know what I mean. Only stayed the 1 night because we just flew in and we’re so tired but got out early and booked another hotel

The hotel was unable to provide us a room that didn't have a maintenance issue and refuses to refund us for the 1 night reservation. We arrived at checked in the evening of a concert at MetLife Stadium in the beginning of August. The first room had a wet carpet and an industrial fan blowing on it. We were then given a hot room with an Air Conditioner that blew hot air. They put in a maintenance call as we went to dinner and the room was still hot when we got back before leaving for the show. Another call dispatched the maintenance worker to the room as we left. After the show, we arrived to the room still hot and blowing hot air. The front desk changed our room again. This room too, was hot and the Air Conditioner did not work. Only after the front desk said they did not have another room for us, we asked for a refund. I was told they couldn't issue a refund as I handed them the room key. I asked them to make a note of the situation and we drove all the way back home, after midnight, the one thing we didn't want to have to do and why I reserved the room back in March in the first place. My calls and emails were never answered or returned. manager Christopher Murray only replied in response to the Choice Hotel's Quality Inn customer survey. He stated that housekeeping was made aware of the issue and that an investigation and findings has led to the incident being reported to local authorities and that I would be contacted directly, not in a public forum. I have no idea what this means, and nobody has contacted me, replied again, or called me back as I leave emails and calls regularly.