Comfort Inn & Suites Liverpool - Syracuse

A primary reason for booking this hotel was because it had a pool. It was closed for maintenance with no prior notification to us, so that was disappointing. We also had issues upon checking in. One room had the fridge in the bathroom, another had one bed when we had reserved 2, and another wasn't clean and ready for guests checking in. Some room switches were made, we settled in. Turns out our fridge was unplugged and very smelly, and the cleanliness wasn't top notch. It was decent, but lots of room for improvement. Ex, scum buildup around the crevices of the shower seat in the accessible bathroom of our room. I will say, the staff was excellent. At every interaction, they were pleasant, helpful, smiling, and friendly.

Right off the highway. Tons of restaurants and food options. Need glasses in the rooms though

Friendly staff striving to go above and beyond

They show an indoor pool its closed 4 the winter!!it was the reason we booked there very very upsetting.. when u walk in it smells like gas or some other foul smell.. refrigerator had so much ice it didn't open they had to send a new 1... keurig. Was missing top.. hair allover tub and walls soap holder had hail mold and dirt when asked to clean they attempted to remove a few hairs.. i have pictures of everything.. parking lot littered with glass bottles and cans.. im very very disappointed.. the waffle maker was messed up and burned my hand so bad..i also have pictures

Nice , clean room. Went down for early morning appointments and wanted to avoid the snow. Very well kept inn.

Nice hotel, clean enough. Not overly friendly, rarely anyone at front desk. Random call on room phone at 10:45 pm to ask if we needed anything, not cool. Breakfast was very limited and vending machine coffee.

Price is good

Terrible experience. Very dirty, we had to leave because of it. Dirty sheets and pillowcases and the front desk person did not call the manager, he said the room was cleaned. Do not go there

Bath tub was little dirty room was clean and nice could hear people in hall early in the am