Andaz Macau

This was my first stay at Andaz, and I found everything—the environment, service, cleanliness, and amenities—to be excellent overall. The staff was incredibly friendly. This trip was a family celebration, and I'd like to specially thank Front Office Supervisor REA R SYIA for her detailed check-in introduction and thoughtful arrangements. Traveling with a baby, the hotel was very accommodating in providing children's facilities and all the supplies we needed. The hotel room was beautiful, and my child especially loved the bathtub! 👍🏼👍🏼 As a guest, you can also enjoy the hotel's happy hour bar from 5 PM to 7 PM. There's also a delicious Portuguese restaurant within the hotel. 👍🏼👍🏼 Getting to the Grand Resort Deck only requires a short walk outdoors, which is quite convenient.

This time, I chose the Andaz, part of the Galaxy Macau series, for my birthday trip to Macau. I picked it because it's a new opening and not an old hotel. I remembered passing by before and thinking the air conditioning was very strong and comfortable. I also wanted to visit the Grand Resort Deck at Galaxy, and happily, all guests staying at Galaxy series hotels get free access to the facilities, which is truly great value for money. My flight was delayed, so I arrived quite late. The check-in lobby is on the sixth floor. A few days prior, the hotel had sent an email asking for my estimated arrival time and preferred time for the birthday cake. Ms. Ophelia and Ms. Sophia at the front desk warmly greeted us. They were very sweet and detailed in explaining the check-in process, asked about our needs, offered itinerary suggestions, and even wrote down the facility operating hours for us. They also thoughtfully gave my child a gift of juice and biscuits, fearing they might be hungry, and gave us each a waterproof phone pouch to use while swimming. If you're traveling with children, you can request a kids' tent. Upon entering the room, there really was a kids' tent with pillows and blankets featuring the Galaxy mascot peacock. However, I didn't see the stuffed animals that some netizens shared in their reviews; I'm not sure if they were out of stock. The room felt a bit small compared to other hotels, but the children's amenities were very complete: a bottle warmer, a bathtub, and cute, high-quality cups and toiletries. Every evening, during turndown service, the housekeeping staff left small gifts like eye cream and lip balm, and on the last night, they gave steam eye masks, which was a special touch. There's a one-time mini-bar refill, which is a bit hard to understand for a four-night stay – regardless of the number of nights, it's only once. They provided two pairs of slippers and a gift box from Yeng Kee Bakery. Access to the Galaxy Kids Club and the Marriott Kids' Zone is free for two hours daily. The Grand Resort Deck is also free, but entering from the Marriott or walking there, or taking a shuttle to the 2nd floor of Galaxy, is a bit inconvenient. There are also too few changing rooms and no spin dryers, so it's a hassle to have to put on your swimsuit in the room before going. There's a welcome drink at noon, and from 5:00-7:00 PM, there's an alcoholic afternoon tea, but there are too few seats and too many people, with limited food choices. We opted to pay for breakfast at the Andaz Kitchen one day; you can just queue up to buy and enter. It was quite exquisite and delicious, but the dining tables were a bit small, and there seemed to be a shortage of staff, making table clearing slower. You can order coffee, tea, or juice at the table... Overall, the experience was good.

This summer, I took my kids to Macau, and the hotel was clean and hygienic, with excellent staff service. The location was convenient, making it easy to get anywhere. Fish Fish REA Marvin from the concierge department helped us with luggage storage during check-out, explained nearby transportation options, and genuinely cared about our stay experience. It was a fantastic experience overall.

Our family had a wonderful stay at the Andaz. The hotel was clean and hygienic, and the service was excellent. The only minor issue was that the slippers were a bit slippery, something I hope they'll improve. Yu Yu and A Jie at the front desk provided exceptional service, helping us with our luggage during checkout, explaining transportation options for our departure, and genuinely caring about our overall experience. It was a fantastic stay.

The platform is really bad. I booked early, but it seems they charge loyal customers more. The 3-night stay was a whole 1000 yuan more expensive. Service: Excellent, very accommodating. Facilities: For a five-star hotel, everything here is quite exquisite. The room size, however, is far too small. There's hardly any space for anything. The trash can is tiny; after just three small bottles, it's already full. If you're planning to visit the Grand Resort Deck, definitely do not stay here. It's incredibly inconvenient, having to run around in a bathrobe and swimsuit. It just looks out of place.

The location is quite convenient, though you have to cross two roads to get to Galaxy, which takes about 5 minutes on foot. However, there's really nothing to explore right downstairs from the hotel. The room was clean. It would be even better if they could add some air freshener, as there was a certain smell, and it wasn't a pleasant one. The service was very polite and friendly.

I'd definitely recommend this place. It's not as far from the main area as I expected, just a short walk. The executive lounge is a bit small but has water and snacks. The price is relatively good. If you're going to the water park, you can enter through the Marriott, but keep in mind the Marriott entrance/exit doesn't have changing rooms. We went in through the Marriott and exited through the Galaxy to grab some food and walk around, then took the shuttle bus back to our hotel, which was very convenient.

The hotel environment is excellent, the lobby is beautiful, and the rooms are comfortable and spacious. The windows were spotlessly clean, and they even provided some lovely complimentary snacks. It was a great stay with plenty of activities.

The room was very clean and stylishly designed. Although not very spacious, it was perfectly functional. The service staff and all other employees were extremely polite and attentive. We received complimentary tickets to Tenrangto Garden. We'd definitely consider staying here again.