Golden Crown China Hotel

4-Star Hotel That Refused a Simple Pillow Request I recently stayed at this hotel and unfortunately, my experience did not live up to the expectations of a 4-star property. On the positive side, the location is very convenient—just across the road from the airport, which is perfect for travelers. The dinner at the hotel was also delicious and definitely worth trying. However, the negatives significantly outweighed the positives. The moment you step out of the elevator, you are greeted by a strong musty smell coming from the carpet along the corridor. Unfortunately, it doesn’t stop there—the smell inside the room was even worse. I have never stayed in a hotel with such an intense musty odor. After my stay, I checked reviews and noticed that many other guests had complained about the same issue. I booked two rooms for four people and requested two extra pillows per room. Surprisingly, the hotel refused and only provided one additional pillow per room. What made it worse was the staff’s tone, which came across as unfriendly and unwilling to help. Another major disappointment was the lack of proper service coordination. In 2026, a 4-star hotel should offer a one-stop service where guests can dial a single number for assistance. Instead, when I called the operator by pressing “0” for help, I was told to contact housekeeping directly by dialing another number. Rather than assisting and coordinating internally, the responsibility was pushed back to the guest, which is not acceptable at this level. Overall, while the location and food are good, the poor room condition, unpleasant smell, and disappointing service made this stay frustrating. I would not choose to stay here again.

If you're planning a trip to Macau for a concert, this hotel is an ideal choice. After clearing customs, you will have to go to the second floor (departure level), and the hotel entrance is just across the street. You can pre-order breakfast (MOP 70) at the restaurant opposite the hotel reception the night before.