Extended Stay America Suites - Detroit - Madison Heights

Nice, clean & quiet

Well when we get there we had 2 king rooms reserved and paid for they were overbooked and we were told we would get switched to two queens room and I was not happy at all about them an than they told me they can give me one king and one queen which is not what I paid for but it is what it is. I asked about compensation they told me they could not compensate me since I ordered my rooms from a 3rd party. I contact the third party they tell me to deal with the hotel. Well this was strike one! Second we went to the front about 5 times asking for new towels and each time even till our check out and today so we had to take towels from our sons room in order to shower since we had no towels in our room. So we had no towels so that is strike 2. Than my son was locked out of his room at 2 am and he went to the front since the key didn’t work for his room they would not assist him even though the room was in his name they told him he had two keys of which I had one in my room so he had to call me in order to get in his room. That morning I went to get new keys and they gave me a fit bc the room was in his name and would not give me two keys which is what I was told we would get new ones if we took the old ones back. Strike 3.. We had issues with upping the bandwidth on the internet we were told we had to call a customer service number for the it department of which we called 6 times with no luck. This was our third and final stay at this hotel. We will not stay here again..

Everything was great except the bed.

room was clean... I was there from Friday through Sunday.. quiet... staff always smiled and said hello..

The hotel needs to be more up-to-date. The dresser was old and broken. The TV was broken and little. The refrigerator in the room was very dirty and had mold in it so I couldn’t use the refrigerator. The bathtub had stains on the bottom of the tube so I had to shower with my socks on. Walking down the hall, all I can smell is ****. for this hotel to be located in the area that it was in I was very disappointed.

It was a joke the noise coming from the upstairs unit was unreal finall after a day and a half of ZERO sleep 😴 i asked for another room i moved to another room and it was the same just not as bad i have to travel again back to michigan and i assuee you i will not be stayin there

Staff was very rude messed up my payment for a week told me they could not accommodate me and my stay that I have to wait a week for my payment because they messed the stay

Seedy… found a man sitting on steps in stairwell zoning out on ***** of some sort… Toilet not working… rack falling off wall… these issues mended but not fixed… cards kept demagnetizing… couldn’t open door to room.. Mattress shot…broken cracked windows…kitchenette not supplied… you had to ask for everything… no stopper in sinks…auto door to enter motel not working… doors heavy of course and push back against you as you are trying to navigate large cases… just a lot little stuff that kept mounting and made it a not so pleasant stay… there nine days. Spend a bit more and stay at better place…. You constantly smell pot or something… ugh

Everything was ok