Quality Inn West

5/28-30/2024 My bucket list trip to The Lost Sea ….55 years in the making . We splurged and got the room with the whirl pool because I knew my bad knees would need soaking after the Lost Sea hike. The whirl pool in our room was not clean …so I went ahead and cleaned it , no big deal…things happen. Reported the un clean tub and sent photos(upon the front desk request) . They didn’t offer a discount nor did I ask ,because, that’s not me , things happen. Never received any reply from the email 🤷‍♀️ When I got my credit card bill, I see an extra charge for $50. Called the Inn today 6/29/24 and was informed that ‘I stole all the towels’. I am BEYOND upset. Not even about the $50,but neither my husband nor I take things that don’t belong to us ,let alone, thin used towels from a hotel. I was refused a refund of my $50 so I asked about a discount on the un clean tub….the owners reply was “you never asked for a discount “ No, I didn’t, because that’s just not me ,I understand things get over looked . He still refused to refund my $50 . I’m not sure how their staff over looked all the wet dirty towels I thoughtfully gathered up and put in the bath tub before we left. Sad, because this was a nice little hotel that on the way home said we stay at again ,because we liked the area so much we talked about a return trip. We have stayed at Quality Inn in Beckely WV for many years and many trips(a dozen or more ) never had this happen. Also noted the $50 was charged prior to the charge for my room so no way (if towels were missing) they’d have known that within minutes of us leaving .Super disappointed! 😔 this is the first time I’ve ever had to write a bad review , I feel actually bad doing it ,but it’s the principle of the thing. Gheesh! IF I were the type of person to take things it would have been one of the fabulous pillows we slpet on. Becuase those were amazing! From now when I stay anywhere Im bringing my wet dirty towels to the front desk upon check out !

Very nice folks, service great, older facility,cleanser smell strong enough to make you wonder why.

Breakfast was nominal but sufficient.

It was great and friendly

Really nice people. Our room was clean, breakfast was good. For an overnight stay, it was OK. The room had a strong smell of antiseptic and was kinda dark. It was good for the price, but I'll probably try another place next time, just pay more. I couldn't get over the smell.

Perfect

Will be back

A very clean older hotel at a good price. We recommend this as a good place for a nights stay

This Quality Inn is a good value for the price. Pretty plain, really, but perfect for an inexpensive nite's stay. Bed was comfortable (king), everything worked in the room, room was clean, breakfast exceeded expectations. Sausage and eggs in addition to the usual juice and cold cereal.