The hotel was generally fine but had some issues. The parking lot behind the hotel is difficult to access; you park there, ring the bell, and enter, but you can't get out and have to walk all the way around. The shower gel ran out in our room (they should replenish it before each guest). I told the cleaning lady, and she said if we returned to the room, it would be empty. There were three of us in the room, and there was only a double pillow for two. The first day there was an ice pack for all three of us, but the second day they only replenished one for two. These are unacceptable shortcomings for a four-star hotel.
The hotel is overall is absolutely amazing. Staff 10/10, service 10/10. It's just I travelled alone, the room I had was single occupancy, bit overrated and the guest next door was loud. Means I can hear each and every noise from next door. Disturbed my sleep many times can even hear when someone is walking next door. Didn't get much peace in room. Just because the guest next door. Got up every morning with bit of headaches. Buy surroundings are amazing, nice restaurant and shops are really handy. Near the city centre and the easy access for the metro and the way to the airport. Loved everything about Exe Moncloa
Very nice hotel! Super friendly, customer-friendly and helpful staff at the reception. Nice room with good bed. And, very important to me, very quiet: no noise pollution from outside or from the other rooms! Also great: no music anywhere, not at the reception and not in the breakfast room.
A bit far from the city, but bus 161 stops in front of the door (buy a public transport card from a machine in a station and load 10 journeys on it. NB in Madrid you do not pay per distance/time, but per journey and transfers are often necessary).
A few points for improvement:
- the restaurant turned out not to be open for lunch and dinner in the winter season, which was not mentioned when buying a room. Not neat. Room service with very limited and quite expensive options. Disappointing.
- the fruit at breakfast was not ripe so not edible.
- the older receptionist at check-out was rude. Answered a phone call and while talking to the other person he arranged my business. He said nothing to me. A letdown because the real receptionists were so friendly and polite.
All in all a hotel I will definitely return to: very customer friendly and quiet!
They put a zero-authorization hold on my credit card when I checked in, so keep an eye on your statement for the next month. The room itself was quite old, and definitely not worth the price.
Hotel near Madrid City Center,Madrid98.3% of visitors choose this area
ММаргарита Еремина2025.11.13
We spent several nights in this hotel. It was very enjoyed its location in the center at Gran Via and shops, cafes, sights in availability. The respiratory staff is excellent. The room is clean, the lingerie, the towels, the big bed and the room itself is spacious. Not very much liked a few moments: a very noisy heater that cracks the whole house when hot water is turned on. The plumbing is old, there is no place to hang a leak for a shower to wash comfortablely. There are no spoons, no rolls, no dishes, although there is a kitchen - a little strange.
In the rest of the OK, just the cost of living seems to be overstated for such quite old and imperfect conditions.
It's hard to find such an affordable hotel in Madrid, especially since you can enjoy a variety of delicious breakfasts, including churros, ham, cheese, risotto, and Spanish omlet.
Very Good
126 reviews
8.1/10
Price from
CAD 117
per night
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