Barceló Torre de Madrid

Barceló Torre de Madrid Reviews

Barceló Torre de Madrid

Pl. de España, 18, Madrid, Community Of Madrid, 28008, SpainView Hotel Details
Barceló Torre de Madrid
Barceló Torre de MadridBarceló Torre de MadridBarceló Torre de Madrid
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Barceló Torre de Madrid Guest Reviews

4.7/5
Amazing
83 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(83)
Positive reviews(81)
Reviews with photos/video(16)
Great location(28)
Awesome stay(19)
Awesome rooms(14)
Friendly owner(12)
Convenient location(10)
Delicious breakfast(9)
Easy to get around(7)
Large rooms(6)
Negative reviews(2)
Ausie Man
Deluxe Room
Stayed in Aug 2024
Couples
14 review
5.0/5
Outstanding
Posted on Aug 25, 2024
Great location. So many enjoyment to experience. Like the place
Response from Property: Dear Ausie Man, Thank you very much for your kind feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Madrid .We look forward to welcoming you back for another memorable experience.Best wishes,Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Mar 2024
Couples
3 review
4.7/5
Amazing
Posted on Mar 31, 2024
Great location and excellent breakfast. You can walk to most attractions and ride on the main road to all the cinemas and performing arts locations you ever need.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are thrilled to hear you enjoyed our prime location and the excellent breakfast offerings. It's gratifying to know that our location facilitated your explorations and cultural experiences in Madrid. We take pride in being a convenient starting point for our guests to visit the city's most sought-after attractions and entertainment venues.We hope you were able to create memorable experiences during your walks to the nearby historical sites and while enjoying the vibrant performing arts scene.We look forward to welcoming you back in the future, best regards,Equipo de RecepciónBarceló Torre de Madrid
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siu ming
Deluxe Room
Stayed in Dec 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Dec 10, 2023
very good location, decent breakfast, the room is very clean and nice. Highly recommend.
Response from Property: Dear Siu Ming,Thank you for your positive feedback.We're thrilled to hear you enjoyed our prime location and found the room to your satisfaction, reflecting our commitment to clean and comfortable accommodations. It's also gratifying to know that our breakfast met your expectations, showcasing our dedication to providing a delightful dining experience.We look forward to welcoming you back on a future occasion.Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Sho
Deluxe Room
Stayed in Mar 2023
Family
2 review
5.0/5
Outstanding
Posted on Mar 6, 2023
We loved the facilities in this hotel. The swimming pool looked gorgeous despite the time being limited and we could not try it.
6/8
Response from Property: Dear Sho,Thank you for your review.We are delighted to hear that you loved our facilities and found the swimming pool to be gorgeous. Your satisfaction is our top priority, and we always strive to provide the best possible experience for our guests.We look forward to welcoming you back. Best regards,Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Sep 2024
Couples
6 review
5.0/5
Outstanding
Posted on Sep 29, 2024
The room is very stylish and located on Gran Via, about 10 minutes walk to the Royal Palace of Madrid. We stayed for two nights, and on the second night there were several clattering sounds in the room in the middle of the night, as if someone was pushing a cart upstairs. I don't know why
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Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are happy to hear that you were satisfied with your overall experience at Barceló Torre De Madrid. We are sorry for the noise in your room at night. We understand that this may affect the quality of your rest and we deeply regret that the solutions provided during your stay were not to your satisfaction. Please believe that we are always committed to providing a quiet and comfortable environment for our guests. We are very pleased that you liked our room design and the hotel's location, which is convenient for landmarks such as the Royal Palace of Madrid. Our location is one of our proud selling points, allowing guests to easily reach many of the city's top attractions on foot. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Sep 2024
Couples
11 review
5.0/5
Outstanding
Posted on Sep 28, 2024
After checking in, I was upgraded to a suite for free. The room was very spacious. The only drawback was that there was a wall outside the window and there was no sunlight. The hotel service was very good. Downstairs was the Spanish Square, and it was very convenient for shopping and dining. However, it was a distance from the art museum and you had to take the metro to get there.
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Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! We are glad that your experience at Barceló Torre De Madrid was overall positive. We are sorry that the view from your room did not meet your expectations. Due to the location of our hotel, the view from some rooms may be restricted. We are always committed to ensuring that every guest has a comfortable and satisfying stay. We are delighted that you were satisfied with our suite upgrade and hotel services. Our team is always committed to providing excellent customer service to ensure every guest has an unforgettable stay. Finally, we are glad that you enjoyed our location, facing the Plaza de España and surrounded by shopping and dining options. Although we are some distance from the art museum, we are strategically located near the subway station, allowing easy access to various attractions in the city. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Aug 2024
Travel with friends
7 review
4.7/5
Amazing
Posted on Sep 18, 2024
It was a bit beyond my expectation. The hotel design was not bad and of high quality. The front desk lady was very nice on the first day. She loved Madrid and gave me a lot of good introductions. Some of the room facilities are a bit old, but considering the price, it's good! The location is also first-class. There is a subway station at the door. There are open-air movies and many snack stalls in the square. The atmosphere is very good, but it is not noisy at night.
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Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are glad that you were satisfied with your experience at Barceló Torre De Madrid. Although the facilities in some rooms may not fully meet your expectations, we are deeply sorry. We always strive to provide every guest with impeccable accommodation. We are delighted that you appreciated the design of our hotel, the service of the front desk lady and your love for Madrid. Since its opening in 2017, Barceló Torre De Madrid has been considered one of the best hotels in the city, with a stylish, colorful and artistic design. Finally, we are very pleased that you were satisfied with the location of the hotel, the surrounding atmosphere and the quality of your night's sleep. Our hotel is located just opposite Plaza de España, making it ideally located for you to easily walk or bike to the Royal Palace, the Savatini Gardens and Madrid's Osturias district. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life! Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Yuyanran
Deluxe Room
Stayed in Jul 2024
Travel with friends
46 review
5.0/5
Outstanding
Posted on Jul 15, 2024
The first hotel from Italy to Spain, it's perfect! The location of the hotel is great, almost everything is walkable except the Bernabeu! But taking a taxi is also very cheap, which is completely acceptable! The hotel room is very large, and we have no problem opening two 32-inch suitcases! The bathroom is separated into dry and wet areas, and breakfast is until 11:30! The surrounding security is also very good, and there are many Chinese restaurants! Highly recommended! I also gave chocolate every day haha!
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Shanghaikuailedashu
Deluxe Room
Stayed in Dec 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 24, 2024
This is my first time traveling to Madrid. I booked this hotel. The location is very good and it is convenient for traveling. The room is also very large and clean. The breakfast is very rich. The hotel staff are very friendly and the check-in experience is very good. If I travel to Madrid again in the future, I will choose this hotel again.
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Response from Property: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!我們很高興您在巴塞羅託雷德馬德里酒店的體驗如此美好。我們非常高興您對酒店的地理位置感到滿意,能夠方便地出行,以及您對我們寬敞整潔的房間和豐盛的早餐表達了讚賞。我們的服務團隊始終致力於為賓客提供友好和專業的服務,我們很高興這些細節得到了您的肯定。此外,您提到的正面體驗正是我們力求為每位賓客所提供的。我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Jun 2024
Couples
4 review
5.0/5
Outstanding
Posted on Aug 27, 2024
The location is great. We upgraded the room by paying the difference when we checked in. It was the best night we stayed in Spain.
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Response from Property: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!我們很高興您在Barceló Torre De Madrid的體驗如此美好.我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Equipo de Relaciones PúblicasBarceló Torre de Madrid
OliverYZ
Deluxe Room
Stayed in Dec 2024
Couples
53 review
5.0/5
Outstanding
Posted on Dec 8, 2024
The hotel has a very good location and good service. The room is spacious and clean, but parking is inconvenient. There are parking lot service and parking service, but it is not very convenient and the fee is high, 29 euros a day.
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Response from Property: 尊敬的賓客,您好!非常感謝您能在百忙之中給我們留下寶貴的建議! 我們感到非常高興,您在Barceló Torre De Madrid的體驗是如此的美妙。雖然我們酒店沒有自己的停車場,但我們與Índigo Princesa停車場有合作協議,距離酒店僅幾步之遙。我們也為酒店客人提供了在酒店門口的裝卸區域以方便卸下行李。我們理解停車費可能會給客人帶來額外的負擔,為此我們深表歉意。我們很高興您對酒店的地理位置,服務質量,房間的寬敞與乾淨度表示滿意。Barceló Torre De Madrid致力於為賓客提供舒適的住宿和卓越的服務,從我們位於市中心的優越位置,到我們精心設計的房間設施,每一處都體現了我們為賓客提供極致體驗的承諾。 衷心期待您的再次光臨,我們將為您奉上更好的住宿體驗,祝您生活愉快!Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in May 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
One of the best hotels, they have made our stay unbeatable. Rooms, breakfast, staff… 10. Highly recommended.
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Response from Property: Estimado huésped,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Torre De Madrid para su visita a Madrid y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que su experiencia con nosotros fue de su total agrado, destacando la calidad de nuestras habitaciones, el desayuno y la atención recibida por parte de nuestro personal. Es un orgullo para nosotros que nos considere uno de los mejores hoteles y que su estancia haya sido inmejorable.Una vez más le agradecemos su amable opinión de nuestro hotel y esperamos poder servirle de nuevo en el futuro.Equipo de Relaciones PúblicasBarceló Torre de Madrid
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Doulingsimayou
Deluxe Room
Stayed in Feb 2024
Family
11 review
5.0/5
Outstanding
Posted on Apr 27, 2024
The environment and the hotel are very good, the location is convenient in the city center. There is also a large milk tea shop downstairs. The balcony is very comfortable to take pictures of the beautiful night view~
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for choosing to stay in our hotel and leaving valuable suggestions! We are very happy to hear that you are satisfied with the environment and location of the hotel and enjoy the convenient facilities near the hotel. Being able to enjoy the beautiful night view from the balcony adds a lot of comfort to your stay. Barceló Torre de Madrid Hotel is always committed to providing guests with an elegant and comfortable environment and a convenient location, so that every guest can have an unforgettable trip to Madrid. Sincerely hope that you can stay again to feel our progress! I wish you a happy life and a smooth journey! Equipo de Recepción Barceló Torre de Madrid
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Guest User
Deluxe Room
Stayed in Feb 2024
Couples
12 review
1.0/5
Posted on Feb 18, 2024
When I checked in in Madrid, I booked two rooms, one was a deluxe room and the other was a deluxe city view room. Ctrip explained that they were all the same area of ​​25M2, and the city view meant that the top floor was higher, so I chose the lower one regardless. The one at one o'clock. When I entered the room, I didn't mention that the foreigners deliberately gave us the corner room. The room was only about 10 square meters at most. I couldn't open the suitcase. I couldn't walk around after it was opened. There was also a background wall at the bedside. It was a big mirror, and there was also a full-length mirror facing the bed. It was really scary. My brother’s room was normal. I went downstairs and asked the front desk: Why is one room of the same type twice the size of the other? The foreign guy at the front desk He told me to take a look, but he didn’t say anything. He just said that he would change it to a normal size for me. This time he took me to see the room first. It was a normal size. I was very unhappy. It’s the kind of thing where if you don’t say you are dumb, you will suffer the consequences. That kind of hotel is really awesome. Everyone must pay attention when traveling. No matter they are foreigners or Chinese, they are not friendly at heart! So you must protect your own rights! So I don’t recommend this hotel very much to Chinese people. Very unfriendly! The scariest thing is that in the corridor of this hotel, all the bedside backgrounds are mirrors. It makes me feel terrified when I stay there!
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Response from Property: Dear customer, thank you for taking the time to leave a review for our hotel. We are deeply sorry that your experience with room allocation did not meet your expectations. Please be assured that we always strive to provide a consistent comfort experience for all our guests. We are particularly aware of the inconvenience you mentioned regarding the room size. At our hotel, we have a variety of room types and sizes designed to meet the needs of different guests. At the same time, our designer Jaime Hayón has created each room to provide a unique accommodation experience. Thanks again for pointing out the issue, we have actively followed up and are ready to provide better services during your next visit. We look forward to seeing you again and hope to provide you with a more satisfactory stay next time! Equipo de Relaciones Públicas Barceló Torre de Madrid
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Anonymous User
Deluxe Room
Stayed in May 2024
Travel with friends
29 review
4.0/5
Very Good
Posted on May 20, 2024
Overall good, good breakfast.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!為賓客提供優質貼心的服務時我們的工作宗旨,您的好評會讓我們更有動力不斷進步!高品質的美食一向是我們酒店的特色之一,酒店的客人可以在Doré Restaurant餐廳享用自助早餐以及傳統的捷克美食。我們非常高興,我們的餐品給您留下了不錯的印象!我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Equipo de Relaciones PúblicasBarceló Torre de Madrid
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