Hotel Fenix Gran Meliá - The Leading Hotels of the World

Hotel Fenix Gran Meliá - The Leading Hotels of the World Reviews

Hotel Fenix Gran Meliá - The Leading Hotels of the World

C. de Hermosilla, 2, Madrid, Community Of Madrid, 28001, SpainView Hotel Details
Hotel Fenix Gran Meliá - The Leading Hotels of the World
Hotel Fenix Gran Meliá - The Leading Hotels of the WorldHotel Fenix Gran Meliá - The Leading Hotels of the WorldHotel Fenix Gran Meliá - The Leading Hotels of the World
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Hotel Fenix Gran Meliá - The Leading Hotels of the World Guest Reviews

4.6/5
Great
112 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(112)
Positive reviews(12)
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Komea-mies
Premium Room
Stayed in Feb 2024
Business travelers
108 review
5.0/5
Outstanding
Posted on Feb 29, 2024
This business trip to Spain was very comfortable and flawless throughout. Except for the long flight, I felt very relaxed and comfortable after checking into the Phoenix Hotel. Facilities: Satisfied Hygiene: Satisfied Environment: Satisfied Service: Satisfied
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel! Thank you for your evaluation of our hotel and sharing your experience. We are glad to know that you are satisfied with our facilities, hygiene, environment and service. In this place full of Spanish passion and warmth, we strive to provide every guest with unparalleled meticulous care and experience. Our hotel is not only strategically located next to Madrid's Golden Mile, but the building itself is an architectural treasure with historical value. Every design reflects the dedication to the beauty of life and the respect for the perfection of things. We are proud to provide you with a quiet and comfortable resting place, so that you can enjoy the tranquility after busy business activities. Looking forward to your visit to our hotel again and wish you a happy life! María Fdez. de Valderrama Voice of Customer Coordinator
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Anonymous User
Premium Room
Stayed in Feb 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Mar 4, 2024
Very satisfied in all aspects
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your support and recognition of our hotel! We are glad that you enjoyed your stay here. All the staff of our hotel are looking forward to your visit again! I wish you a happy life and a happy family! María Fdez. de Valderrama Voice of Customer Coordinator
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Wozailushang😇
Premium Room
Stayed in Nov 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Dec 2, 2024
Compared with China's five-star hotels
Original TextTranslated by Google
Response from Property: 親愛的賓客,您好!非常感謝您選擇入住我的酒店並作出詳細的反饋!我們很遺憾地瞭解到,與您在中國的五星級酒店體驗相比,我們的服務可能未能完全達到您的期望。我們一直致力於提供卓越的客户服務和無與倫比的住宿體驗,這也是我們作為世界領先酒店集團成員的承諾。我們珍視每位客人的反饋,這有助於我們不斷追求卓越。請相信,我們將繼續堅持西班牙文化和熱情的傳統,提供精心設計的觸感和國際奢華的創新融合,確保每一位客人都能感受到我們的獨特魅力。真誠期待您的再次光臨!祝您天天好心情!Laura López, Voice of Customer Coordinator
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🌙DJL
Classic Queen Room
Stayed in Sep 2024
Business travelers
26 review
5.0/5
Outstanding
Posted on Sep 24, 2024
Staff on business trip, hotel hygiene is good
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店的支持與信任!我們很高興聽到您對酒店的衞生狀況感到滿意。我們始終致力於為客户提供乾淨舒適的環境,以確保您能享受到無與倫比的入住體驗。我們的團隊會繼續保持最高的服務標準,讓每位客户都能感受到西班牙的熱情和精緻的生活方式。再次感謝您的支持與厚愛,我們真誠期待您的再次光臨,祝您開心度過每一天!Laura López, Voice of Customer Coordinator
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