Infanta Mercedes Reviews

I spent my last night in Spain at the Infanta Mercedes hotel and had a pleasant stay. A 5-minute walk from the Tetuan metro station, it makes it super easy to get to either the airport of the two train stations. Since I had a flight the following morning, this made it quite convenient to make my way to the airport. It was a bit expensive for a single room, but cheaper than most similar hotels in Madrid. The room was more spacious than expected for a single room, and came with A/C, a small tv, and a mini fridge. The bathroom showed some signs of age, but was clean and suited my needs. They offer a buffet breakfast for 7 euro in the morning, but I was leaving too early to try it. Though public transportation will take you anywhere, the Infanta Mercedes hotel might be considered a little far from the action for those wishing to explore Madrid. But for a short stay, it was exactly what I needed.

I stayed 10 days in that hotel. I changed rooms several times because of ongoing issues but that is not even something I want to complain about, what I want to complain about is the treatment and insults I got from the younger boy a reception worker and a very outspoken cleaning lady, small, dark skin who at first I thought was the boss of the hotel based on her behaviors. In one of the rooms I stayed, the air conditioner stopped working in the middle of the night, it was very hot, I called the reception, no one could help me. In the morning hours the air conditioner came back to life but at the same time it came very unpleasant smell, my whole room smelled like a public toilet. I called the reception back, the boy picked up annoyed, I explained what was happening and if someone could come up and do something about it, he refused, saying he can give me again another room but right now all rooms were full and I had to wait, so I did but the smell was impossible to stay in. After some time I called back again asking if rooms were available, he picked up again annoyed not even willing to talk, I do understand if there are no rooms available there is nothing to do, but his attitude was rude. At some point the room stank so bad I came out and waited in the corridor, I came across the cleaning lady who I asked if she could come to my room and see about the air conditioner because I didn’t understand what was happening, whatever I said to her, she answered abajo on repeat in a demanding way, I was thinking, well it looks like everyone is in a bad mood here today. She came down with me, that boy came to the reception and had a meltdown in front of me, his hands were shaking, freaking out telling me that I have to understand there are no rooms available, all I asked was for someone to come up to the room and check the stinky air conditioner. I went back to the elevator, and those two couldn’t wait and talk bad behind my back, I came back telling them I understand Spanish, he said, we don’t talk about you but about the rooms, I went back upstairs, I got a new room, wanted to take a shower, but the head shower was bad, the water pressure came just from the middle hole and it was impossible to regulate it, I called him asking if he could exchange the head shower as in other rooms they worked well, he came up angry, telling me with a straight face that the head shower is working good, he again had a complete melt down shouting at me if I don’t like the rooms, I should look for another hotel. Afterwards he came back with another head shower with the bossy cleaning lady both insulting me loca, que loca, muy loca on repeat, wondering what was my actual problem, thinking I don’t understand Spanish, I couldn’t believe my ears and my eyes, I never got such a treatment in a hotel before. After some time I left the room, the cleaning lady was on the same floor, seeing me and continuing saying loca on repeat. After two days I had to change again this time there wer

We only went one day and everything was going well until my jacket disappeared from the closet. When I arrived at the hotel on Sunday, July 21, I hung my size S denim jacket from the Inditex pull and bear group in the closet. I didn't pick it up again because it was very hot in Madrid and I didn't need it. The next day, July 22, we left the room at 12:00 and I forgot my jacket in the closet, when I came back for it just after an hour it was gone. According to the receptionist, the only person who came in was the cleaner and she found nothing. I went upstairs with the cleaner to see the closet and it wasn't there, the only thing the cleaner could tell me was that she didn't take it and that she wasn't wearing the same size as me (nor that she couldn't give it to someone who does have that size). , but I refer to the facts that the only conclusion I draw is that she took it because the fact that the jacket disappears in one day without almost leaving the hotel is strange. The receptionist told us that there are no security cameras in the hallway and we couldn't see anything. Thank goodness I don't keep the wallet because if they discount themselves like that with a jacket with the rest I don't even want to know. The truth is that I will not return. I hope the jacket appears but I already give it up for lost. In any case, I will report the facts and present the consumer complaint so that they can open an investigation.

We stayed only one night because we returned to Madrid from a long plane trip and we needed an affordable hotel close to Chamartín station. I expected the room to be much better. The courtesy chair on the left had dirt as soon as you entered. The ceiling had cobwebs. The sheets were clean but looked quite worn. One of the closet doors was broken. The bathroom door frame was swollen, like when water leaks out of the bathroom and the wood swells. We didn't say anything at reception because we arrived at 1 in the morning very tired but I admit that it was not what I expected. If you are looking for a hotel to just sleep one night, that's fine and given the way the prices are in Madrid, well... we accept it. The neighborhood looked good and right next door there is a cafeteria for breakfast. Strong points: location, 24-hour reception and price To improve: facilities

We spent one night in this hotel and the truth is that we can't fault it too much. It's basic, but it was clean and in a fairly quiet area. The beds were good, there was a refrigerator, TV, suitcase holder, safe, armchair, chair and desk. The wi-fi and especially the air conditioning are very appreciated. The bathroom was also clean, with gel/shampoo, bathtub/shower and hairdryer. Perhaps the only drawback is that it is not cheap for a two-star hotel, but it is true that Madrid has become very expensive. It has good connections, with the Tetuán Metro stop about 5 minutes away. Special mention for the breakfast waitress, who despite arriving at the last minute, treated us very very kindly. People like that are nice. We still made it in time to grab something from the buffet, which was worth it for, I think, 7 euros.