Kempinski Seychelles Resort Baie Lazare

Nice resort with great views.

I am very disappointed about how this beautiful hotel is badly managed. It’s a beautiful gem in a paradise and they don’t treat guests right. I had to stress myself so much for basic things. I am on vacation , I am not paying a luxury resort to provide training to staff. Every day I had to call for cleaning otherwise still at 5pm room was not done. I left laundry on first day and despite even my calls (not really necessary as laundry was left in the laundry bag and box visibile at the entrance) laundry was not picked up for 3 days and was returned on day n. 7 also with a wrong charge. Concierge lady in red very lazy , always not at the position but chilling in back office , and not much friendly. Food at breakfast not good quality and I definitely don’t recommend the evening buffet, expensive and not good food. Felt like there was no service. I didn’t try the spa, gym was good enough for training during holiday.

It has one thing going for it. The grounds and a pretty beach. Not spectacular, not unique, but pretty enough. That's where it ends. On our arrival we waited a good 1/2 hour to be checked in. As there was no-one else checking in, I was a bit baffled. I had to go and ask what the hold up was a couple of times. Then I had to ask if they were at 100% occupancy as our Titanium status was not mentioned and an upgrade not offered (I hate doing this as it makes me sound "entitled"). It went from bad to worse from there. Our towels were only changed randomly, sometimes all of them, sometimes some. Coffee pods were replaced sporadically. Rooms were left unmade until late afternoon. There was no turndown service (just wished to have fresh towels). Room 317 next to our suite was used by staff to come and go and there was constant yelling and door slamming. Broken glass around the supply room (on the other side of room 315) has been on the walk way ground the WHOLE week we were there (where people walk around barefoot all the time). The food is mediocre at best and most definitely not 5*. I don't understand people raving about the food here. Our anniversary dinner, planned weeks in advance - in a very pretty setting I have to say - was ruined by the inedible food. To top it off they actually had the audacity to charge us over EUR500 for a 3 course meal consisting of a ceviche, a platter for two with dry, cold and overcooked fish and chewy, grisly, horribly overcooked steak that was NOT a fillet. Oh, lets not forget the ONE glass of wine between the two of us, which was so bad hat, as much as I like my wine, I could not finish it. Apparently EUR500 does not entitle a person to have a glass from a decent bottle, only from the "wine by the glass" selection. In hindsight, I should've been more callous and ordered a whole bottle then leave whatever I haven't drunk. I admit, following our photos and complaints, the executive chef apologized and we got a free fish and steak the next day (no wine though). Don't get me started on the drinks. The cocktails are priced at around EUR25+, as is a glass of wine. That's why most people were sipping water with dinner. Clearly the hotel does not understand it is better to sell 100 drinks at say EUR15 each, than 3 drinks at EUR25. If I can pay over EUR500 for a night's accommodation, I can afford a few cocktails BUT I refuse to be taken for a mug. Cocktails at the nearby Four Seasons (no comparison between the two hotels) were exactly the same price. Go figure.... For seven days, every single morning at breakfast, when the staff asked for our coffee order, I asked for an espresso with a bit of cream on the side. I reiterated I did not want milk, but would prefer cream. Every. Single. Morning. I got milk. Hot, cold, foamed up, but milk. After the third day I explained that I wanted cream, not whipped, not heated up, just plain liquid cream. Made no difference. THEN I was told that I got milk because some guests ar