Summerset Continental Hotel Maitama

Without any notes they canceled our room we were on the airplane we paid 100/0 payment the hotel, teretwhich treated us likeBugatti’s

1. Not prepared for my arrival(this wasn’t as consequential, but still significant) 2. Non-smoking rooms filled completely with smell of cigarette smoke. Impossible to breathe. Had to change rooms a couple of times. Eventually got me a “non-smoking” room that was half the size of the room I paid for. Tried to convince me it was the room I paid for lol. I was exhausted at this point. *Gets worse* 3. Doesn’t accept international cards for meals and you cannot charge against the room. You have to pay for all meals at the hotel by cash(*warning for international travelers*) 4. Water was not hot. Had to shower with cold water. 5. Vent was as loud as a generator. Couldn’t sleep! Couldn’t switch off! 6. And that smell!! That smell!!! I’ve had bad experiences in hotels but this had to be the worst experience ever. Couldn’t wait till the morning to run(literally run) from this hotel. Tread carefully.

The staff was helpful and helped me. My room was well appointed and clean. Could not ask for a better visit.

The hotel charged me twice for the same room on the same night of my stay. I paid using a credit card, and apparently, when the EDC machine tried to print the transaction, it ran out of paper, so the bank-approved transaction was not printed. The receptionist insisted on charging my credit card again, stating that she could not see that the first attempt had been approved by the bank since it could not be printed. I told her to refill the paper on the EDC machine and reprint the last transaction, but she just refused to do it and charged my credit card regardless. Two days later, she told me that the first payment went through, which meant the hotel charged me twice for my room on the same night. I asked for a refund, but she flatly refused, stating that the hotel does not apply refunds of any sort. When I asked to speak with the manager, I was informed that the manager was not on the property and that she could not do anything about it. Another bad experience in this hotel: - I was charged for breakfast, even though my reservation clearly stated that breakfast was included. - The air conditioning only blew warm air and failed to cool the room. - On the contrary, the hot water was not working and only provided cold water. I will definitely steer clear of this hotel if I visit Abuja again. I am still extremely disappointed.