Citadines Benavidez Makati

Citadines Benavidez Makati Reviews

Citadines Benavidez Makati

110 Benavidez Street, Makati, PhilippinesView Hotel Details
Citadines Benavidez Makati
Citadines Benavidez MakatiCitadines Benavidez MakatiCitadines Benavidez Makati
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Citadines Benavidez Makati Guest Reviews

4.4/5
Very Good
40 review
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.4
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All Reviews(40)
Positive reviews(39)
Reviews with photos/video(4)
Awesome stay(8)
Awesome rooms(6)
Clean and tidy(5)
Negative reviews(1)
Anonymous User
Deluxe Studio
Stayed in May 2024
Couples
2 review
4.7/5
Amazing
Posted on Jun 8, 2024
enjoyed my stay at the hotel- the room was large and bed was comfortable. service crew was also great - the room was tidy everyday when service was requested. they also provided a huge canister of water in place of plastic water bottles for sustainability efforts. free breakfast was ok, nothing to shout about. would have appreciated air conditioning in the lifts and corridors!
Response from Property: Dear Guest,On behalf of the entire team, we want to express our sincere gratitude for choosing to stay with us. It was a pleasure to have you as our guest, and we trust your experience was nothing short of exception.We recently received your kind words and compliments, and we are truly touched by your positive feedback. It warms our hearts to know that we could contribute to making your stay memorable.Once again, thank you for choosing us. We look forward to the opportunity of welcoming you back for another exceptional stays.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Moe Chehab
Deluxe Studio
Stayed in May 2024
Friends
1 review
4.5/5
Great
Posted on May 23, 2024
Overall, I had a pleasant stay at Citadines Benavidez. The staff at the front desk was excellent. They were very accommodating and allowed me to check in early and check out late. The room was clean and comfortable, although there was a small stain on the bathroom floor mat. One disappointment was the hotel's policy of not allowing drinks by the pool, even if purchased from the hotel restaurant. The view from the rooftop pool was beautiful, and it would have been great to enjoy a drink while taking it in. Perhaps the hotel could consider allowing guests to bring drinks purchased on-site to the pool area. Shoutout to the concierge team! 💕
Response from Property: Dear Moey Chehab,We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that we did not meet your expectations with the refreshment concerns at the pool, and as we take things seriously for improvement, your feedback will surely mark our notes so we can take steps to further the experience We’d love to welcome you back again here at Citadines Benavidez Makati. Anthony Atienza | Guest Service Manager
Ysbl
Deluxe Studio
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 18, 2024
We needed to late check-in due to our flight schedule and even It was in the middle of the night it was still a smooth process. We enjoyed the swimming pool and the gym and of course how close it was to greenbelt. The doormen were also very attentive to their guests. Breakfast was great as well, there were many options to choose from. There was only a mixed up with the description on this app vs. what was really the standard at the hotel. All inclusive doesn’t mean all meals but all inclusive of complimentary breakfast, wifi and parking. Their hotel character’s Tami and the gang was really cute, if ever I pass by the hotel I might get them, hopefully. Overall a very enjoyable stay for our family and a perfect place to catch up rest.
Response from Property: Dear Ysbl,It was our pleasure to host your stay. We appreciate you reconnecting back to us with your amazing review.We are thrilled to know that you had a delightful time with us. We are pleased to know that your overall stay was great. Your kind words inspire us to always provide the best service to our guests and nothing makes our work more worthwhile than hearing such great responses from our guests. Rest assured that your heartwarming feedback will go out to the rest of our teams.Thank you.Best regards,Anthony AtienzaGuest Service Manager
M111111
Deluxe Studio
Stayed in Jun 2024
Solo travelers
4 review
3.0/5
Posted on Jun 2, 2024
I’ve stayed at 4 Citadines/ Somerset/ Ascott properties in Makati including this combined. While this could be the newest, the configuration is cramped (specifically toilet and sofa/dining table) relative to the peer properties. OK for overnight stay. However, staff are inefficient — it’s clear that they’re not producing well thought out solutions/ work vs staff at peer hotels. Should I stay at an Ascott/ Somerset/ Citadines around this area again, I would switch back to the solid ones along Salcedo.
Response from Property: Dear M111111,Thank you for taking time to review. We apologize that we failed to meet your expectations because of the challenges you encountered during your stay.We have always taken pride in treating our guests, especially loyal ones like you with utmost care and respect. It is with customer’s feedback that we were able to assess our level of performance and identify areas for improvement. Please be assured that we will continue to work on improving our services.We hope that you can give us another chance and come visit us again with assurance of marked improvement.Thank you.Best regards,Anthony AtienzaGuest Service Manager
MITSUAKI
Deluxe Studio
Stayed in May 2024
Business travelers
2 review
4.2/5
Very Good
Posted on May 30, 2024
Well cleaned up room facility. Good breakfast, simple but more than enough. Friendly staff. No bathtub (b/c its Citadine)
Response from Property: Dear Mitsuaki-san,Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests! We are elated on hearing how we were able to make your stay a memorable one.We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
criselle
Deluxe Studio
Stayed in Feb 2024
Couples
2 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Good location and clean room. Breakfast is very good as well
Response from Property: Dear 豪华一室房,It was our pleasure to host your stay. We appreciate you reconnecting back to us with your amazing review.We are thrilled to know that you had a delightful time with us. We are pleased to know that your overall stay was great. Your kind words inspire us to always provide the best service to our guests and nothing makes our work more worthwhile than hearing such great responses from our guests. Rest assured that your heartwarming feedback will go out to the rest of our teams.We hope to welcome you again here and be part of your memorable travel experience.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Maganda Panganiban
Deluxe Studio
Stayed in Jun 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Excellent stay,staffs are friendly
Response from Property: Dear Maganda Panganiban,Wow! Nothing makes us happier than hearing enthusiastic words such as these from our dear guests! We are elated on hearing how we were able to make your stay a memorable one.We're elated to hear that you found our services at par with your expectations. Our team members will surely be inspired to strive more for excellence with the feedback you just imparted.We look forward to welcoming you back and providing you an even more memorable experience in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
Guest User
Deluxe Studio
Stayed in Jun 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 4, 2024
The overall environment is good. Very suitable for single or single living.
Original TextTranslated by Google
Response from Property: Dear Guest,We are elated on hearing how we were able to make your stay at Citadines Benavidez Makati a memorable one. Rest assured that your heartwarming feedback will go out to the rest of our teams.Looking forward to welcoming you back and providing with you an even more amazing experience in the future.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Vadim
Deluxe Studio
Stayed in Apr 2024
Couples
4 review
4.0/5
Very Good
Posted on May 24, 2024
Not a bad hotel for a couple of nights in Manila. Breakfast is average, a la carte selection. The view was of the opposite building, where renovations were being done, so we had to keep the curtains closed. Nice pool on the upper floors. There is a 7-eleven store nearby.
Original TextTranslated by Google
Response from Property: Dear Vadim,We appreciate your time in getting connected back with us with your review. We are very happy that you enjoyed the overall stay whilst with us. Your appreciation means a lot to the team and we will certainly continue to further positive stay experiences. It was really regrettable that this unpleasant experience specifically the room view existed during your stay and as we take things seriously for improvement, your feedback will surely mark our notes so we can take steps to further the experience. We’d love to welcome you back again here at Citadines Benavidez Makati.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Guest User
Deluxe Studio
Stayed in Feb 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Feb 10, 2024
Breakfast is a la carte system. It is suitable for traveling friends. The room is relatively new and the price is reasonable.
Original TextTranslated by Google
Response from Property: Dear 豪华一室房,Thank you for the great review! We are elated to know that you had a worth remembering vacation during your stay here in our hotel.We continuously work to ensure we provide the best and most memorable experience to each and every guest and we are delighted to learn that this was reflected in your last visit. Looking forward to welcoming you back and providing you with an even more memorable stay in the future!Thank you.Best regards,Anthony AtienzaGuest Service Manager
Jesús
Deluxe Studio
Stayed in May 2024
Couples
3 review
4.7/5
Amazing
Posted on May 25, 2024
Very new hotel with very clean room and a very nice rooftop pool
Original TextTranslated by Google
Response from Property: Dear Jesus,We are elated on hearing how we were able to make your stay at Citadines Benavidez Makati a memorable one. Rest assured that your heartwarming feedback will go out to the rest of our teams.Looking forward to welcoming you back and providing with you an even more amazing experience in the future.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Xiaoyangge81
Deluxe Studio
Stayed in Apr 2024
Business travelers
21 review
4.0/5
Very Good
Posted on May 26, 2024
Very good, very convenient, will order again
Original TextTranslated by Google
Response from Property: Dear Xiaoyangge81,Nothing makes our work more worthwhile than hearing such great responses from our guests! Comments such as these are a constant reminder of our team members' dedication in delighting and creating memorable experiences for our guests.We look forward to your next visit so as to provide you with an even more amazing stay here in Citadines Benavidez Makati.Thank you.Best regards,Anthony AtienzaGuest Service Manager
Matthew
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 22, 2024
Excellent stay all around. Also JM and Richard were Top Notch. Tell their Manager to give them a Pay Raise
cecil
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 15, 2024
The room is super clean and complete with our basic needs which is really well thought of. I love the complimentary coffee in the room. Customer service is excellent. It’s walkable to shopping malls, restaurants, etc. I will recommend this place to friends and families.
AKIRA
Stayed in Mar 2024
Other
4.0/5
Very Good
Posted on Mar 8, 2024
I paid extra for early check-in. I requested a receipt, but I did not receive one on the same day, and when I reasked for a receipt the next day, I finally received one. Also, when I checked out, I was charged an incomprehensible fee. When I asked what the charge was, I was told that I didn't need to pay. I was very satisfied with everything except the response from the receptionist.