City Garden Grand Hotel

The room is a little bit small compared to other 4 star hotels, but the amenities are good, cleanliness and the staffs are also good. Overall we enjoyed our stay.

Our stay at City Garden Grand Hotel was good overall. The bed was very comfortable, which we really appreciated, the breakfast was a 5/5 ! In fact we came to the hotel just for the breakfast :) and we had a pleasant stay in general. The air conditioning was a little noisy at night, but it was still manageable. The main disappointment was finding a cockroach in the bathroom, which was definitely not something we expected from a hotel of this standard. Another issue was the noise from outside. Even though our room was on the 19th floor, we could clearly hear cars and street noise as if the window was open. After checking, we noticed that the window sealing appeared to be defective, which probably explains why so much outside noise was coming into the room. Overall, we enjoyed our stay and especially appreciated the comfortable bed, but better pest control and maintenance of the windows would make the experience much better.

I booked one night stay because I need to meet my business partner, I was able to checked in but very late because I was stucked in the trafffic. It was 4 pm which is I am two hours late for the standard check in, good news because they have upgraded me to a deluxe room with a city view and I was given until 1pm check out the next day. Good thing is they recognized me as a frequent guest there.

I had a really pleasant stay with my friend! This was my second time staying here, and once again, the hotel didn’t disappoint. The front desk staff and housekeeping were amazing as always. They were all so warm, welcoming, and always had a smile on their faces. I originally booked a Standard Twin room with no view, but they kindly gave us a complimentary upgrade to a Superior Twin with a partial city view. They also upgraded my room during my first stay, which made me feel like a valued guest and is something I truly appreciate. The room was clean, comfortable, and everything worked perfectly throughout our stay. I especially enjoyed relaxing in the in-room hot tub. The only downside was our experience with one of the pool attendants. We went for a sunset swim around 5:30 p.m., and unfortunately, he seemed irritated when answering our questions. His attitude made us feel like we were being policed rather than welcomed as guests. It was disappointing, especially since every other staff member we encountered was so friendly and accommodating. I hope the hotel can provide additional customer service training to ensure all staff deliver the same level of hospitality. Overall, I had another wonderful stay and would definitely come back. Thank you to the entire team for making our visit so enjoyable!

Best shower room for all hotels I have stayed. I would love to come back here again but the room can be noisy from the road. Love the size of bed as well. 10/10

Close to establishments, luxury at its finest and good service .