We booked a second day because we had our return trip at 3 am. We booked this extra day with the intention of getting some rest before our trip. This second day we booked it in a cheaper room since we would only spend a few hours. We know that changing the room price would require changing rooms, so we approached the reception to ask if they could change our things since we would go out to explore the city a little. The people at reception told us that it was not necessary to change rooms and they activated our entry card again
To our surprise in the evening, when we returned to the hotel, we received a call from reception requesting an additional payment. We requested that they contact the person at the reception who told us that it was not necessary to change our room since we would only use it for a few hours but in a very cold way they told us that they cannot help us since their boss and the person who allowed us stay in the same room are not present and the only option was to pay
We spent the little time we had to rest on the phone arguing with the receptionist and she didn't know how to help us in a pleasant way. We even felt that he did not believe us, so we asked to review the security cameras so that he could see that we actually approached to request a room change and where we could see that the receptionist activated our entry card again but she still refused.
Original TextTranslation provided by Google