Valero Grand Suites by Swiss-Belhotel

Upon arrival, the security guard assisted us with our luggage, but no one offered further help until we reached the check-in area or when sending us up to our room. The check-in process was smooth, and we went straight to our room. As we walked through the corridor, there was a strange smell, but we chose to ignore it. The room itself was spacious and had everything we needed. However, cleanliness was an issue. There were stains on the bathroom floor, the non-slip mat was not very clean, and there was some dust around the room. We overlooked these at first. When it was time to sleep, the pillows had an unpleasant odor, which made me uncomfortable. They didn’t smell fresh, more like dust. Since it was late and my kids were exhausted, my husband simply covered the pillow with his clean shirt so we could rest. The next morning, I noticed stains on the bed sheets that were clearly not ours. They looked permanent, so I requested housekeeping. The towels also appeared old, no longer white, and while some of the extra towels we requested were acceptable, others were worn out. Parking was limited, with only a few slots available. Staff informed us that if the lot was full, we would need to pay for parking. When we returned to our room later, I was disappointed to find that the bed sheets still had the same stains. Housekeeping had only changed the pillowcases. Overall, the property itself was nice, but cleanliness needs significant improvement. For example, the brown stains in the bathroom should be addressed, the bathroom mat replaced, and the tissue box cleaned, it was black with visible dust and stains. On a positive note, the air-conditioning filter was clean, which I appreciated, as my previous stay elsewhere had been terrible in that regard. I’m not sure if I would stay here again. The only highlight was the staff, who were very accommodating and kind.

The elevator runs so fast. The room is quite big with a dining table, a standard size ref and cooking stove. Few choices for food for the breakfast, but it tastes good. The bathroom has a bathtub, and room is clean and comfortable.

Great service. Friendly and polite staff. Room is clean. But got mosquitos. Hotel ventilation is bad so you can smell the restaurant smoke.nearby many eatery. Fast check in and check out.

There were some problems in the booking on trip.com but they took care of it really well and assisted us, Thanks again really great stay

Easy check in and great location. The room was comfy but the water temp in the shower kept going hot cold, every 30 seconds. Parkade has tight turns, so make sure you don’t let your wife drive. Decent stay and good for the price

I will absolutely recommend this hotel. Room is very clean with spacious kitchen and dining and excellent location being just nearby to restaurants and mall.