Valero Grand Suites by Swiss-Belhotel

Our stay at the hotel was really well taken care of! I was having issues with the WiFi and they corrected it immediately! The area was well located however I would say that the hot water wasn’t that hot in the bathroom! Otherwise everything was great!

The 2-room suite is very good value

It was in a quiet location. The room had a dining area and felt spacious. I was a bit concerned about the weak amount of hot water. There was a smoking area in the parking lot, which was helpful.

Nice hotel ,not realistic picture of the pool. Asking for help to change the dates of my booking for less days with out Asking for a refund, just a replacement night was very unpolite treated. Only after involving trip.com they changed attitude. . However, I have to criticize the shockingly poor attitude and behavior demonstrated by several members of the hotel staff. some of the staff gave me aggressive, unfriendly looks and body language that made me feel very uncomfortable and unwelcome due to my request as explainedabove. Philippinesis a place where moneyis the highestand only value . Their conduct was unacceptably rude and discourteous. I brought this issue to the attention of the front desk staff, but they simply ignored my complaint. As a paying guest, I expect basic politeness and respect from any hotel staff, regardless of who my guest is. The open displays of judgment and hostility from some employees put a dark cloud over my entire stay. While the physical hotel and location were positive aspects, the negative experience with multiple rude staff members has me hesitant to recommend this property. The management needs to properly train and oversee their staff to ensure all guests are treated with professionalism and courtesy that should be standard in the hospitality industry. On a broader note, my time in Angeles City and Manila was quite an eye-opening experience in witnessing the high levels of poverty, underdevelopment and sporadic violence in certain areas. It pains me to see such stark disparities right alongside the luxury resorts and modernization in other parts of the Philippines. I hope the local government and organizations can work to uplift all citizens to improve quality of life and public safety consistently across all neighborhoods. In general, manila , angeles city not very recommended to vist,

Average.

Not so nice, service was quote poor.