The hotel is, first of all, perfectly located within walking distance of the market, the cathedral, the Roman theatre, the castle and the beach. The staff, from the moment you arrive are helpful, friendly and really customer-focused. On reception, Gloria and Laura gave us a great welcome and Laura talked us through all the sights and the best restaurants. Though we ate out during the day, the rooftop bar served wonderful tapas so we stayed in the hotel for dinner and enjoyed the cocktails made by Jaime, Dario and Marcos - great barkeepers. The housekeeping - we were in room 501 with a lovely balcony - was perfect; everything spotlessly clean and tidy everyday. All in all you couldn't wish for better amenities and customer service.