Mary's

This cottage is actually home away from home. One of the best cottages I have lived so far. The staff is so caring even if the owner doesn’t stay here much. Well maintained and clean. I took a stay for 4 nights and I thought is less. Must must stay here if u r looking for long stay. Food is good as per your choice. Pets are allowed and my pet doesn’t want to leave this place. Infact today is my bday and last night the staff gave me a surprise with a cake mid night.

First off, the owner needs to get some training hospitality training, seems like he is some off the road hippie who has started a business without the basic of hospitality. He does not know how to talk to customers. We were planned to say at this nonsensical place from 1st to 4th. We were 2 couple, but due to some emergency one couple had to drop out. We called this unruly owner in the morning who was more interested in his sleep than understanding our situation. He start yelling and then hangs up The phone saying he is sleeping and to call after 1000hrs. I did the same and called him back at 1100hrs. Immediately he started yelling, in reaction I had to raise my voice to put him in place. I explained him the situation but now he starts demanding full payment for both the rooms eventhough one of the couples was not available. Such people should not be given the license to operate such places. It was a horrible experience and I this owners licence should be suspended and the place shut down. He needs to be taught some manners on how to speak to not only customers but to ladies as well. I do not recommend this place to anybody, atleast till the management has changed.

The owner is extremely rude and impolite, he doesn’t know how to behave with customers. We were trying to talk to him discussing our genuine emergency- he hung up and said he is sleeping right now and asked us to call back . He was literally shouting on the call. We didn’t even get to stay here , because we never received a call back or refunded the money . I have never had such a bad experience here in Manali . We never asked for any refund or cancellation but he kept yelling and shouting on the call. That’s not how you treat a customer especially when your livelihood depends on it .