Akra Sorgun Tui Blue Sensatori - All Inclusive

This Hotel is truly a Wonderful find. We’ve just come back from our 3rd Visit. From the moment you arrive, the customer service and experience is Fantastic. The Staff are so Friendly and attentive, and it’s totally spotless everywhere. It’s newly renovated, and it’s really looking Fabulous! We always book a separate swim up suite room opposite the Kids pool area (room 1016) which gives you your own space to swim in your own pool, but still right next to the bar and easy quick access to the kids facilities too. The Food is incredible! So clean and fresh, with unlimited options. Freshly cooked stations, beautifully presented, and everything there for Children too. The Japanese Restaurant and Steak Restaurant are also well worth a visit because they are outstanding! The Managers running them, provide the best experience we’ve ever had! The effort the Hotel puts into keeping the grounds everywhere beautifully looked after with all the flowers and greenery makes it really pretty as well. Yes, they are constantly doing maintenance and renovating, but that’s to continually improve for their Guests. There’s an awesome shaded Playground with a Trampoline park which is a nice touch, and the Beach is just gorgeous and well looked after too. We rented a Cabana there with full service all day which is a lovely thing to do. Our Family with two young Children (4 and 2) all had the absolute Best time, as always!! Our Children attend the Kids Club and Special thanks to all the staff there and the Entertainment Crew who are just the most friendliest and sweetest Ladies and Gents who go above and beyond with their smiles and energy levels! Beth, Charlotte, Vickie, the two Louises, Tiffiny and Meg - you are absolutely amazing!! Thank you for all the care. Our Boys miss you already! You honestly cannot go wrong by choosing this Hotel. Finding it was for us life changing, as we are very picky Customers. And now, this is our ‘go to’ choice twice a year!

Went for 10 days at my favourite hotel which we haven't been due to the lockdown restrictionsin uk after travelling from uk from 1am to catch the the flight at 6am we arrived at the hotel at 1500 the next day .. no welcome drinks no upgrade lreception staff with glasses cannpt remember his name was not that pleasant but did check us in fast. .some good changes noticed the thea coffee was bigger better ..they have a new cofee tea room upstairs with chocolates macaroons lovely design which we used daily and also lobby bar was much better decor . apart from one of the light fitting falling off only on one night which luckily did not injure another person in the lobby bar.. the weighing scale in the room was a nice touch to weight your suitcase or yourself ..as always the hotel was immaculate our room was thoroughly cleaned by gulsum the maid daily..we found some ants in the room once which was quickly sorted by the hotel when we rang reception .. the room need functional lighting..could not see ..no shaving mirror in adult standard room i struggled to put my lenses on ..lots of accent amd ambient lighting though .. grounds very well looked after.. food was incredible 3 free a lacarte to choose from could not cancel the a la carte via the tui blue app we spoke to guest relations who was able to book for us .. we went to the ocean .olive and our favourite safran so much variety at dinner time.. food at lunch time food could be slightly better but saying that breakfast so much variety dinner incredibly buffet restaurant amazing sweet or pudding cannot fault at all plenty of choices..I was able to access lactose free milk for breakfast and the ladies or waitress were wonderful ...we requested some medication for cold flu symptoms reception contacted the pharmacy and medication was delivered by pharmacy to the reception which was incredibly effective. The staff is what makes us go back again and again .. the apprentice Feyzi or student who was polite pleasant professional at dinner time fa took the time to speak to us was very attentive professional and wonderful.. please give him some credit for this.. the wonderful lady who provided us with great health advice at the spa zulfite an absolute gem and maxl great downtown earth guy ..used spa 160 pounds for 2 people had a body massage from the ladies from bali ..was not worth the money. Felt rushed need more offers at spa which is seperate from hotel .The food was exceptional ..we went to the free a la carte olive safran ocean which was excellent . The only criticism this year is that the pool was not heated i could not enjoy the jaccuzzi and i cannot swim i was looking forward to it ..partner could not get in the pool at all was so cold very disappointing most people sat by the pool rather than enjoying it ..heat the pool specially for elderly clients a freezing pool is not great..other hotel heat the jacuzzi..cummon Akra you can do better than this you're

Arriving at the hotel doesn't inspire you with confidence. The front is actually the staff car park, very strange! Entering the foyer you would hope for something fantastic, befitting this type of hotel, but you will be let down. I don't know who the designers were but they failed miserably with the first impression factor. When you get past this however the Hotel does shine. The refurbished rooms are excellent, very modern and clean. The food also is excellent whether you are in the buffet or a la cart you won't be disappointed. The staff are very helpful and friendly. What helped also was the hotel appeared to be half full so no queues anywhere. The grounds are nice though are still being established so not at their best. Disappointingly the hotel does not have a pier that you can use and have a drink on like most hotels in the area. Why??? One big negative I have to say is the entertainment. It was very poor, probably the worst I have experienced. I think the TUI entertainment director needs to get there and sort this out as I can see it putting a lot of people off. Virtually all they do is sing at the various stages around the hotel. Mediocre karaoke singers at best I'm afraid. The one bright light however is Elizabeth who is a talent. The groups / people that came in were also of poor quality. Something I think the hotel needs to get a grip on. One last moan and a head for people in 2024 - there is a building site next door. A new hotel is being built and probably won't be completed this year so be prepared for some noise and disruption. There isn't much around the Hotel. There is a large wooded area across the road however we were advised by staff not to go walking there. It is too far to walk into Side town which is well worth a visit however a taxi at 15 euro (slightly over priced) or bus at less than £1 are available.

Like ourselves many guests return year after year it was so nice to see people we had met before and meet new ones- why do they keep coming back? Quality, value for money and a great time from start to finish mostly due to the wonderful staff from management visable at all times, through to the cleaners, all work hard to make your holiday special. Food in the buffet was the best we have had, so good we cancelled 2 of our restaurant bookings Tarcin was amazing and worth the extra charge so good we went twice thanks Ezme and Sercan for wonderful service. Entertainment was the best in recent years from the singers around the bars to the band's in the clubhouse Molf were our favourite band sadly they only appeared once, personally not a fan of the Greek Band Improvement could be made by varying the sets I'm sure the singers and bands have more variety in their repertoire - for returning guests some groups are still singing the same sets they did 2 years ago. Also the volume is too loud some nights - so loud bar staff couldn't hear you and in the piano bar it vibrated. The refurbishment has made the hotel clean and modern As expected there are some snags to be fixed If you do see anything report it don't just moan We reported a few issues all were sorted within hours or days as appropriate. The beautiful grounds will take time to recover from the builders dust but as always the gardeners are working hard everyday. Sadly no BBQ whilst we were there, not sure if this was due to staff shortages, some areas did appear short on staff compared to previous years which did impact service on a few occasions. We did miss the Butterfly Bar and the waffle station but appreciate change happens. Couple of issues I feel need to be addressed hence my 4 stars not 5 I did raise the same issues last year direct so disappointed they are still issues. Smoking /Vaping and e cigarettes - clear signage where not permitted but sadly constantly ignored even vaping inside and at the main bar not good for others especially those with medical conditions.I Dress code - this varies on the info you are handed at reception vs the TUI blue app - it's not good in a 5 star hotel to eat your evening meal looking at guests who look like they are going to the beach - swimshorts, baseball caps and flip flops We never saw anyone challenged about dress code. Thank you to the following staff who made our stay extra special Beach - Omar good to see him back. Buffet - Durgul a smile every morning Atilla great service in the evening Reception - Taner and team Piano Bar - Ahmet and Ilgin Clubhouse (our favourite) Enes, Hakan, Lutfer, Mustapha, Hilal Guest Relations - Sivara thank you for all your help with bookings and queries TUI team - Bianca, Becci and Oumnia Team Sorgub thank you for a great holiday already looking forward to September and our 12th visit especially as I sit here in cold wet UK

What can I say about this absolutely wonderful place! This was our 7th visit! The hotel has been renovated ( even though we thought it was wonderful before) we usually visit at Easter, must say our visits in the future will be may again. The hotels renovations are amazing, it’s beautiful. Now, on to the staff and management, our youngest daughter had her wedding here, everything was perfect. The staff can’t do enough for you, they are truly the best staff we have met on our many travels. Today I had to speak to the manager ( nothing major) but, everything was sorted out quickly and professionally. I cannot praise them enough. Well done to Akra Barut Sorgan for employing a fantastic team. By the way. Usually we book the restaurants, we were lazy this time and kept forgetting!! We mostly ate at the buffet restaurant, there are no complaints from us. A massive choice of food ( if you can’t find anything, or have any complaints there’s something wrong with you!!) The hotels is 24 hour all inclusive, after the buffet closes the main restaurant changes to alacarte loads to eat and loads to drink. Again I cannot praise the staff and management enough. Well done Akra Barut Sorgan, and thank you so much for giving us an amazing holiday AGAIN. Diane and Brian. Room 1308 xx

Had a wonderful holiday. ⭐️⭐️⭐️⭐️⭐️ Food excellent in all restaurants for all meals never seen so much lovely food , deserts etc… something for everyone - all fabulous. Al la carte restaurants-lovely food excellent. Drinks and cocktails from the bars - excellent. Coffee shops x 2 was amazing which also served home made chocolates, ice cream , macaroons etc.. all beautiful , excellent coffees . Staff from restaurants, bars, housekeeping, reception, porters , managers , Tui reps - all went out of there way always happy to help nothing was too much trouble. Entertainment - spent most nights around the piano bar - the singers Mike, Victor, Thalia, Elizabeth - all amazing. Tina turner tribute and quizzes was excellent. Plenty of comfy sunbeds around the pool and on the beach - no need to get up early to get a bed. The guys at the beach were excellent. Although beach wasn’t the best sand beach / was quite a few pebbles but served its purpose and swimming in the sea was lovely. Rooms was good size all with great views - any problems quickly resolved. Rooms came with all toiletries and a well stocked mini bar restocked daily - all complementary. All in all had a fabulous relaxing holiday. Would definately return to this hotel it definitely deserves its 5 stars .

Amazing hotel staff are absolutely brilliant. If you want pure luxury and 5* trea**ent this is the hotel for you. There was lots of entertainment throughout the evening to suit all. Special thanks to Victor and Elizabeth who were fantastic.

This was our 15th trip at this hotel, would have been 19th if it wasn’t for the pandemic. We come here every May and September, we even went back for a long weekend in June 2019 as the weather was so rubbish in the Uk. We could not believe how much refurbishments they have done since November 2023. The place looks amazing. Not that it didn’t before. The hotel is always kept clean including your room. All rooms are sea view and pool view ( both). The managers are always around to talk to, especially Tanner. The staff in the restaurants are very friendly and welcoming, Mehmet in the Olive, Harun and Mehmet in the Saffron, the two waiters in the Oceans in the evening and Dilek in the buffet restaurant at lunch time, Minet in the lobby bar and all the entertainers, just to mention a few but they are all great. The food and drinks here are amazing. We have never known them to run out of anything. We love this SENSATORI hotel and the people who work here, also the holiday makers we meet each time we come back. They are back too. We had booked to try a different destination in September 2024 but changed it to this hotel again as we didn’t want to chance it anywhere else. so did our friends as they feel the same about this place. IT IS THE BEST.