Kamelya Aishen Club & Aqua Ultra All Inclusive Kids Concept

Mutlu olarak ayrıldığımız tek yer. Resepsiyonda çalışan Mehmet Bey'e ayrıca teşekkür ederim ilgisinden dolayı

I am writing to formally express my serious dissatisfaction regarding our honeymoon stay at your hotel. What should have been a joyful experience became deeply upsetting due to poor room conditions and the unprofessional behavior of a staff member, MEHMET.K. 1. Unacceptable Room Condition We were assigned a room in what appeared to be a building still under construction. Cement dust covered the floor and surfaces, and the room had clearly not been properly cleaned. The environment felt unsafe and unhygienic. Although we had reserved two nights, we requested a refund for the second night due to the unacceptable condition. The request was denied under hotel policy, despite the issue being caused by the hotel’s failure to provide a properly maintained room. 2. Inadequate Alternatives We were shown two alternative rooms: One had the same cement dust problem, and the other was smaller, outdated, and had visible mold and water stains in the bathroom. We reluctantly chose the second option only because one female staff member genuinely tried to assist us, while the other front desk staff showed little concern. 3. Broken Promise and Phone Incident We were told to call the front desk for luggage assistance after packing. We waited over 40 minutes with no response. When we called again, MEHMET.K answered with irritation and abruptly ended the call. The delay itself was not the main issue. What upset us was the lack of communication and dismissive attitude. A simple explanation would have prevented much of the frustration. 4. Mocking and Disrespectful Conduct The following day, when I raised this issue: MEHMET.K denied the incident. He implied I was fabricating the story. He refused to apologize. When I asked for his name, he mockingly said, “Write it down~~” while briefly flashing his name tag and walking away. At checkout, he repeated this behavior and sarcastically said, “Very kind girl~~??” in a ridiculing tone. This conduct was clearly intentional and unprofessional. 5. Impact and Request This happened during our honeymoon — a once-in-a-lifetime experience. We only expected a clean room, clear communication, and basic respect. Instead, we were treated dismissively and with open mockery. I sincerely request: A formal investigation of this matter Review of CCTV and phone records Appropriate and serious disciplinary action against MEHMET.K No guest should be treated in such a degrading manner. I expect a formal response explaining how this issue will be addressed.

Aile ve çocuklar için oldukça uygun ve güzel kaydıraklı havuzlar yemekler de gayet güzel

This was my 3. Time and everything was perfect

On Trip we booked Kamelya Aishen, but this hotel is closed now, so they provide room in Kamelya Selin which is fine. All inclusive is good to stay with children, food, drinks and ice-cream unlimited. Bar and restaurant is wonderful with good choice of everything! Big plus + Building nearby the beach with two swimming pool indoor & outdoor. +Mini club and disco open for kids everyday. - this hotel not provide toothbrush no toothpaste, so reception said go to shop to buy it... - noisy housekeeping service when they cleaning rooms from morning until everything very disturbing us!

Thank you, Kamelya❤️

Only did one night but wish did longer but was just passing through

Very beautiful and worth it.

The best hotel