It is a shame I must write such a bad review for such a great hotel, BUT, while the experience could have been the best ever... Do not stay in room 111 ever. The hotel has some sort of water cistern which must be refilled every third night at 3 AM for an hour and the pipe goes thru that rooms ceiling. Absolutely impossible to sleep through! I thought a guest upstairs was running their hot tub. When I called the front desk and spoke with the General Manager he was loud, rude and informed me to live with it as there was nothing he could do about it and not to bother him again. In the morning I went to the front desk to complain to him in person but he was gone. The nice lady employee at the desk said she would pass on my concerns to management to attempt to reschedule the time of the flow.This was Tuesday morning. The next morning I spoke with the Desk Manager lady who first told me that they had gone to great trouble to change the flow time to 1:30 am and then proceeded to argue with me and informed me to basically learn to live with it as there was nothing more they would do for me,that they were booked solid and could not offer me another room and that I should deal with it. I dealt with it by checking out 3 days early and going to the new Holiday Inn down the road. The regular employees were as nice and as helpful as they could be, the room amenities, the Montague community, the views, the ducks geese and swans as well as the food were all excellent but the management was the worst I could possibly imagine. They were rude and insulting and I never expected to be treated that way by anyone from Michigan. Shameful attitude, manager had an excuse for every complaint. No problem was their fault. We and no one we know will ever be back there.