After making the reservation, I wanted to confirm whether the room was on the river or mountain side, so I sent an email asking if it was on the mountain side. Four days later, I received a businesslike reply saying, "Yes." I was stunned by the rude reply, which I couldn't believe was coming from an official website. When I later checked on the phone, I was told that all the rooms at the hotel were on the river side. I actually stayed in a room facing the river. I wonder what the answer to that email was. There were no problems with the stay itself, as the service was courteous. I was disappointed in the lack of email support.
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