I arrived after office hours, but while I was reading the instructions for the key drop box the manager (who lives on site) stopped to see if I needed any help. Then while I was carrying things in from the car her husband came by and checked that everything was okay. And when I came back from dinner at the Big Wave Cafe (very good, and actually within walking distance) their adult son was passing by and also said to be sure to let them know if I needed anything.