The staff: Very kind and courteous. Attempted to help with all of the complaints. The first two days we had no housekeeping. I went to registration to get clean towels and coffee. But I only saw one housekeeper the entire stay. One!
The room: it was clean when we arrived and the beds are very comfortable.
The property: The outside area could use a little attention picking up wooden pallets and giving the landscaping some attention. They should not advertise a pool bar or seaside bar because they were both closed. The first night the seaside bar was open but the last three nights it was closed. They lost a lot of business because many people were walking out to it.
Anyway, basically this place is operating with practically no staff. Those who are there try hard to be helpful but they are extremely understaffed. This could be a really nice place!
Also, the breakfast is a box of a bagel, muffin, and juice. They have one little coffee maker that was always brewing because it could not keep up the how many people needed coffee. We drove to get coffee every morning.
And, make sure you look at the hidden resort fee!