I explain my assessment:
I am looking for a hotel for that same night 00:27 h I book the hotel (no cancellation option), I see that I am wrong I contact trip and the hotel. Waiting at most to pay a penalty, minutes had passed
Trip tells me that there is no person in charge that I will have an answer the next day 09:30 approx.
I talk to the hotel, they tell me that they understand the mistake but when I make the reservation through trip they can't refund my money, otherwise there would be no problem.
Finally trip tells me that the hotel does not return anything.
Bad evaluation for the hotel, it is not normal in a 5-star hotel, it does not offer any options, bad service.
And a thought if you are going to get a better hotel from the hotel page, trip in the event of an incident you cannot/want to do anything and the price is the same.
you are warned
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