Occidental Puerto Banus

Great location, big rooms, decent breakfast... Nonetheless very noisy from the activity in the lobby to the neighbors walking around...

This hotel is perfectly located for restaurants, bars and shopping. No taxis required to get around. The hotel is very clean and spacious. The breakfast is amazing with everything you could want. There was always a table available which had been cleaned and reset even though the hotel was extremely busy! Our room was a triple. It had a huge double bed with a settee bed which wasn't particularly comfy! The room was at the side of the busy road so if you had the door open it was very noisy! The bathroom was huge, a door to the toilet area would have been better. Our towels were changed daily. We used the pool bar for food and drinks. The food there was lovely.

Going on our past experiences this is a ‘good’ hotel that could be far, far better. On checking in to the hotel room we encountered three issues, that even though were addressed promptly should have been picked up prior to our arrival as part of a basic room check. The hotel’s guests were mainly golfing groups and stag and hen parties. This meant that the hotel was quiet during the day around the pool area with the golfers out on the course and the other groups recovering from the night before. All the groups we encountered were good natured and never disturbed the young families that were enjoying the sun and facilities around the pool area. In my opinion there is little to attract children at this hotel, the pool area, which is gated does not open until 11am, so there’s no chance of an early morning swim. During our stay we only came across one form of entertainment and that was around the pool on Thursday and Friday between 5 - 7pm. where a good singer and guitarist performed. As there appeared to be few guests whose package included evening meals the hotel is very quiet in the evenings. The rooms are large and characterless as there are only plain walls, no pictures or bright colours . There is coffee / tea making facilities and for some reason an extractor fan, 4 cupboards which are all empty and a drawer which also has nothing in??? The air conditioning is ‘not fit for purpose’ as the rooms were hot during the evening even in May. As stated in other reviews there is a busy dual carriageway directly outside the rear of the hotel so it’s not pleasant to spend anytime on the balcony. In summary, a good location if you want to visit Puerto Banus and have a b & b option, also very good for access to the local golf courses. Personally, I wouldn’t recommend for families or older couples, like ourselves!!

The stay and the hotel is exellent. There was no A/C in the room and the ice machine was not working and had to get ice from kitchen while it was open. Overall area location is excellent walking distance to to all shops, restaurants, and waterfront.